Customer Service Medical Assistant
Resume:
ROBERTA FRANKLIN
Timmonsville, SC 29161
********@*****.***
PROFESSIONAL PROFILE
Currently attending Baker College Online in the Psychology program. I have over 2 years of
experience working with children ranging from the ages of 6 to18 years old. I am a cheerful, upbeat,
loving spirit, who loves children and I admire their youth and all that they have to offer to the world. I
want to have my hand in helping them make a difference in their future. As for now, I have amazing
abilities in customer service and retail, combined I have over 10 years of experience, in call centers
and over the counter. I am a people person with a great personality.
ACADEMIC BACKGROUND
Baker College Online, Flint Michigan
-Bachelor of Science in Psychology (present)
Colorado Technical University Online, Kansas City, MI
¬Bachelor of Science in Criminal Justice, Present
¬Emphasis: Human Services
¬GPA: 3.6
CLINICAL EXPERIENCE/PRACTICUM
Medical Assistant/ Intern January 2006 to February 2007
Dr. Chandra Gupta Pediatrician
Inwood, NY
• Checked children in getting height, weight, and vital signs
• filled out patient history
• drew blood
• cleaned examination rooms
• worked front desk
• answered phones and made appointments
RELATED EXPERIENCE
Youth Developement Worker June, 2010 to August 2012
Boys and Girls Club of Pee Dee Area
Timmonsville, SC
• Conduct programs such as Cavity Free Zone, Youth For Unity, and the I can Club
• Conduct Homework help for children who need to complete homework
• Conduct arts and crafts with projects such as cards, posters, paintings and jewelry
• Assist with handing out snack and lunch
• Chaperone field trips to Museums, swimming pools, parks, and etc.
• Giving sound advice to children who need a shoulder to lean on
• Assist with checking children in and out of the building
• Clean the building
Pharmacy Technician January 2007 to July 2009
ChemRX Pharmacy
Long Beach, NY
• Processed over the counter orders for group homes and nursing homes
• Picked various items from warehouse
• Billed medicaid items, and also took orders for medicaid items
• Answered the phone calls received from group homes and nursing homes
• Restocked warehouse items
• ordered different medical supplies and items from various vendors
KEY STRENGTHS AND SKILLS
Assessment - Develop rapport with children and their families
Planning - Always conduct a meeting if needed to assess the situation at hand
Implementation - Performs based individual child’s needs
Evaluation - Advises my Superior of my findings
Average computer skills includes Microsoft Office, Power Point, great communicator, love children
LICENSURE/CERTIFICATIONS
American Heart Association CPR
COMMUNITY INVOLVEMENT
Volunteer at South Carolina Hospice and Harvest Hope Food Bank
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