Customer Service Office Assistant

PATRICIA SMITH

**** *********** ***. #*

BRONX, NY 10452

HOME:718-***-****

CELL:917-***-****

****************@***.***

EMPLOYMENT

**/**-*/** **** Employed, Child Care Provider, and

Community Helper, Bronx, NY

Provide safe and clean learning environment for children.

Typed letters, fax and scanned documents.

Internet research.

07/07-7/10 City University of New York, Central Office, NY, NY

*CUNY Office Assistant Central Office / Human Resources

Management

. Assisted secretary of Vice Chancellor of HR

. Assisted secretary of VC with Board of Trustees meeting and books

. Responsible for VC petty cash payments and reimbursements.

. Responsible for keeping corporate credit card account for VC up to

date and submitting proper documentation when account was low on

funds using excel spread sheet.

. Responsible for answering VC and Executive Secretary telephone

lines.

. Maintained VC calendar via lotus notes and paper calendar

. Responsible for employment verifications and sending proper

documents to colleges

. Responsible for conference room booking and scheduling appointments

for employees

. Responsible for all office and kitchen supplies, ordered and kept

inventory

. Responded to emails sent and received

. Responsible for updating address, email and lists

. Tracked and scanned all correspondence incoming and outgoing

. Typed letters, memos and correspondence when needed

. Filed faxed, and copied, and scanned all documents.

. Distributed all incoming and outgoing mail when needed

. Backed up receptionist when needed, answering all departments

telephone lines.

. Entered data into computer systems, using access

. Assisted receptionist with time sheets and vacation schedules

. Prepared mailings for messenger pick up and or courier services

. Assisted employees with special projects when needed

11/06-4/07 NYC Child Support Enforcement, Bronx, NY

* Clerk / Office Assistant / Reception (Paid Internship)

. Screened clients at the intake window, retrieving, and copying

documents

. Answered telephone calls and responding to clients inquiries

. Entered data into the CRT computer system entering specific codes

. Prepared clients' case files for case managers

. Escorted clients to designated areas within the department

. Prepared mailings for scheduled appointments to be delivered to

clients

2003-2006 Jackson Hewitt Tax Preparation - Bronx, NY

* Tax Preparer/Receptionist/Office Assistant

(Seasonal)

. Prepared and filed clients' income tax forms

. Answered heavy incoming call pertaining to clients tax inquiries

. Printed and distributed clients' income tax checks

. Managed filing system

9/04 - 12/04 Career Blazers - New York, NY

* Receptionist/Office Assistant (Temporary)

. Answered multi-line telephone, scheduled and confirmed appointments

. Sorted and distributed office mail

. Filed, faxed, and photocopied documents

. Typed letters and memos when instructed

12/03 - 3/04 Webb & Brooker, Inc. - New York, NY

* Receptionist (Temporary Assignment)

. Answered multi line telephone and announced all calls to proper

person or departments

. Assisted tenants with their complaints

. Scheduled and confirmed appointments for building managers

. Filed, faxed, and copied important documents

. Responsible for all messengers' pickup and delivery which included

Fed Ex, UPS, etc.

.

9/99-12/02 Focus Business Management - New York, NY

* Receptionist/Office Assistant

. Answered heavy multi-line telephones at the front desk

. Scheduled and confirmed appointments and conference room bookings

. Sorted and distributed all out going and incoming office mail

. Prepared Fed Ex, Airborne Express and called messenger service

. Booked limousine service for band members and company executives

. Ordered and kept inventory of all office and kitchen supplies

. Typed letters and memos, and inputted data in the system

. Filed, faxed and copied documents

. Assisted employees with special assignments or projects when

needed.

\

EDUCATION

2005-2007 Monroe College - Bronx, NY

* Received: Associate Degree in Business Technologies, GPA

3.7

2003-2006 Jackson Hewitt Tax Preparation - Bronx, NY

*Received: Certificate in Tax Preparation

SKILLS

. Microsoft XP, Microsoft Office Applications. Microsoft Outlook,

. Typing 50 wpm. Great customer service

Contact this candidate