Customer Service Quality Assurance

Jutia D. Merriweather, AS, BS, CPhT

*****************@*****.*** 120 Jordan Crest Court

843-***-**** Simpsonville, SC 29681

Skills Summary

Experience working in multicultural environments. Proven ability to recruit and build positive relationships with staff, vendors, and healthcare professionals. Effective oral and written communication skills; Ability to design, review and implement worksheets for collecting data on training programs; Exceptional experience and ability to hire, train, and develop a staff; Knowledge in obtaining programmatic/operational expenses and goals; Major knowledge of completing weekly and monthly inventories to maintain cost targets and organizational profitability; Extensive knowledge of Microsoft Office along with RX2000, Oracle and various Procurement Software; Major Organizational Event Coordination; Various Human Relation and Human Resources Skills; 60+ wpm typing speed

Education

American Public University, Charles Town, West Virginia

Masters in Public Administration, December 2013

Clayton State University, Morrow, Georgia

Bachelors in Healthcare Management, June 2010

Gordon College, Barnesville, Georgia

Associates in Diagnostic Medical Sonography, May 2007

Experience

Virginia College Program Director, Florence, S.C. 06/2012 to 06/2013

* Consistently maintained operating, inventory and programmatic expenses through set organizational budgets

* Customized productivity and morale by successfully implementing systems for accountability and training

* Trained and developed employees to maintain corporate and operational standards

* Utilized and enforced company policies and procedures and other career

* Recruited candidates via Social Media and major Employment Websites

* Hired, onboard and oriented employees

* Performed industry cold-calls

* Oversaw and completed B2B affiliation agreements on a Local, Regional and Corporate level

* Responsible for all ordering of supplies

* Maintained programmatic accreditation via nationally recognized accrediting agencies

* Organized Career Fairs, Student Volunteer Assignments and various Community Events

* Completed term schedules for staff and students

American Professional Institute Program Manager, Decatur, G.A. 01/2010 to 06/2012

* Organized student and employee schedules on a monthly basis

* Completed position placement for graduating students

* Oversaw and completed B2B affiliation agreements on a Local, Regional and Corporate level

* Acted as standing Interim Program Coordinator for new academic programs

* Recruited candidates using well-known Employment Websites

* Responsible for ordering academic books and supplies

* Interviewed and hired employees

* Performed New-Employee Orientations

Jutia D. Merriweather, AS,BS, CPhT – page 2

Experience (continued)

Fort McPherson Army Clinic Certified Pharmacy Technician, Atlanta, G.A. 01/2009 to 01/2010

* Completed Pharmacy Tricare Billing

* Maintained Automated Drug Dispensing System

* Performed and recorded weekly drug counts

* Processed drug invoices and requisitioned various drug supplies

* Provided quality customer service via phone and counter help

* Relied on e-prescription software and data-entry skills to complete frequent prescription orders

Purchasing Power LLC Procurement Specialist, Atlanta, G.A. 06/2008 to 01/2009

* Interfaced with Product Managers to plan and prioritize purchasing activities

* Reviewed planned orders

* Created requisitions for various purchased items

* Managed approval processes on all sides of purchasing

* Transmitted and prioritized all approved POs and supporting documentation to supplier

* Tracked order acknowledgements and confirmations

* Prepared and communicated shortages and backlogs in order to provide Quality Assurance

* Performed various Data-entry

* Reviewed, updated and maintained POs until closed

* Forwarded discrepancies and misleads to the escalations department

* Assisted in resolving reception and invoice discrepancies

CVS/Pharmacy Certified Pharmacy Technician, Riverdale, G.A. 08/2006 to 08/2008

* Processed written and called-in prescription orders

* Created and followed-up on pharmacy billings and invoices

* Managed Prior Authorizations and Insurance Audits

* Assisted with Corporate Pharmacy Audit

* Trained new Pharmacy Technicians

* Performed insurance billing via various insurance companies

* Performed nightly cycle counts and ordered via third-party venders and corporate warehouse

References Available by Request

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