Customer Service Insurance

Lawanda A Tate

*** *** ******* **., ******, SC 29669 - 601-***-**** (C) -

*******@*****.***

Summary

Over 12 years of customer service experience. Skilled in ensuring

customer satisfaction while maintaining organizational objectives.

Experienced customer service professional with strong leadership

qualities and relationship building skills.

Accomplishments

Retained at least 80% of revenue for incoming calls received.

Highlights

.Communicates effectively .MS Word

.Listening skills

.PowerPoint

.Service oriented .Excel

.Dependability .Creative

ideas

.Attention to detail

Experience

Comcast

July

2011 to June 2012

Retention Agent

Jackson, MS

1. Customer retain rate at least 80%

2. Up-selling additional products or services

3. Repackaged customer services

4. Assisted with billing inquiries

RBC Liberty Insurance February 1998 to September 2003

New Business Issue Specialist

Greenville, SC

5. Submitted new business applications

6. Clean-cased underwriting up to $250k

7. Issued approved applications

8. Handled agents' concerns

Teletech March 1996 to February 1998

Customer Service Coach

Greenville, SC

9. Handled customer complaints/concerns

10. Handled escalated calls

11. Trained teams on new policies/procedures

12. Monitored calls of customer service representatives

Service Merchandise November 1992 to May 1996

Floor Salesperson/Cashier

Greenville, SC

13. Cashier

14. PBX operator

15. Floor salesperson

16. Sold replacement plans

17. Assembled displays

18. Implemented planograms

Gates/Arrow Distributing January 1992 to October 1992

Set Up Analyst

Greenville, SC

19. Set up business accounts

20. Submit applications

21. Distributed new applications to other analysts

Bi-Lo November 1990 to June 1992

Cashier/Bookkeeper

Mauldin, SC

22. Cashier

23. Processed bank deposits

24. Counted cashiers' registers

25. Handled customer concerns

26. Answered phones

Education

University of Phoenix

2012

Hospitality Management

Online Campus, Mississippi, U.S.

Axia College of The University of Phoenix

2011

Business

Associate of Arts Degree

Online Campus, Mississippi, U.S.

Woodmont High

1991

Diploma

Piedmont, SC, U.S.

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