Customer Service Manager

LIZBETH FLORECIN ERICSSON

Telephone: 212-***-**** - Mobile: 917-***-****

*******@*****.***

A friendly and enthusiastic Front Desk Personnel with excellent organization and communication

skills. I'm professional, responsible and efficient with clients. I am a Bilingual Professional with

international experience and a passion for customer service.

PROFESSIONAL EXPERIENCE

FRONT DESK AGENT- ASSISTANT RECEPTIONIST New York, NY

WOOGO GROUP CENTRAL PARK APARTMENTS 03/2010 - 09/2011

. Greeted and checked in new guests.

. Booked reservations and flights for VIP business guests.

. Answered a high volume of phone calls.

. Responded to emails and electronic reservations, answering questions and providing

any necessary service to ensure a customer’s satisfaction.

. Received daily cash/ credit transactions, deposit, updated payments.

. Maintained the petty cash fund

STUDENT ADVISOR New York, NY

NEW YORK LANGUAGE CENTER 01/2010 (Temporal Job)

. Assisted students with the registration, schedule and classes.

. Coordinated class schedules and student rosters for the instructors.

. Maintained student charts and records to ensure milestones were being met.

. Updated payments in the school billing system.

. Answered high volumes of phone calls.

RECEPTIONIST – ASSISTANT- BOOKKEEPING New York, NY

Q HAIR SALON SPA 08/2008 - 12/2009

. Receptionist, Bookkeeping, daily expense reports, filing, payroll, data entry, internal control,

secretarial work, cash/credit transactions.

BOOKKEEPER

TERMOEQUIPAMIENTO S.A.C. 05/2004 - 08/2006 Lima, PERU

. Prepared financial reports

. Updated accounts payable (enter invoice into accounting software and accounts receivable,

monitor purchase orders and matched them with invoices.

. Updated accounts receivable (billing customers for goods service, prepared and sent invoices

to customers and entered information into the proper accounts.

EDUCATION

COLLEGE : RICARDO PALMA UNIVERSITY

Received Bachelor Degree in the field of Accounting in Junio /2005 Lima - PERU

ADDITIONAL PROFESSIONAL STUDIES AND SKILLS:

- Public Accounting College of Lima – Tax and Accounting Course

- University Ricardo Palma - Course of Computation and Computer Science

( Microsoft Word, Excel, iWeb, Power Point, QuickBooks, Hotel manager, Photoshop )

- Bi-lingual Professional with international experience

- City College New York - Intensive Bookkeeping - Nov – Dec 2009

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate