Customer Service Administrative Assistant

Danielle Jones

*** **** *** ****** **, NY ***** 917-***-**** *********@*****.***

Summary of Qualifications

Diligent and focused, with the ability to handle multiple projects and

follow through with completion. Excellent clerical skills. Proficient in

all Microsoft office programs. Able to provide excellent customer service

for any age range.

Experience

Child Care Provider, New York, NY 01/12- Present

Plans student's educational, recreational and meal activities.

Keeps accurate records of attendance and children logs.

Recruits future clients.

Assist clients with all program inquires.

Youth Counselor/Administrative Assistant, Police Athletic League, New York,

NY 7/06-01/12

Planned student's educational and recreational activities.

Kept accurate records of case notes and attendance.

Supervised summer youth workers and interns.

Coordinated and facilitated workshops and groups for youth and

parents.

Provided clerical assistance to staff and administration.

Performed clerical duties such as filling and faxing

Operated multi-line switchboard and directed phone calls to the

appropriate parties

Barista/Cashier, Starbucks, New York, NY 8/05-7/06

Assisted customers with their drink orders.

Tabulated all counter sales.

Provided customer service.

Assembled store's decoration display.

Inventory and stock.

Head Cashier, McDonalds, New York, NY 09/04-2/05

Assisted customers with their food orders.

Tabulated all counter sales.

Monitored and supervised food preparations.

Program Assistant, Good Shepard Services, New York, NY 11/00-6/04

Performed clerical duties such as filing and faxing.

Assisted with petty cash reconciliation.

Facilitated and coordinated peer meetings.

Performed mail courier duties.

Education

MEOC-Certification: Electronic Health Record - May 2013

Certification: Certified Nursing Assistant, July 2011

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