Customer Service Support

Joel Fernandez

**** ***** ****** ***. ** Queens Village, NY 11428

Phone: 347-***-**** E Mail: ****.*********@****.****.***

Education

John Jay College of Criminal Justice/ City University of New York

Bachelor of Science in Criminology Graduation May 2014

Minor: Psychology

Candidate for Magna Cum Laude in the Department of Sociology

Experience

Server/Cashier, Baskin Robbins/ Dunkin Donuts, Union June 2011 April 2013

•

Turnpike, NY

• Trained newly hired employees in store policies and procedures

• Received award for outstanding customer service and team

cooperation

• Responsible for advertising promotional items, and improving daily

sale targets

• Created performance standards among newly hired employees,

which greatly improved revenue and increased job satisfaction

•

Server, IHOP Restaurant Jamaica, NY June 2010 December 2011

•

• Mastered comprehensive knowledge of the menu, beverages, and

limited time promotional items

• Delivered customer satisfaction so they would frequently return to the

restaurant

• Efficiently served high volume demands and served full course meals

to multiple guests

•

Counselor, Variety Boys and Girls Club of New York May 2009 – September

•

2009

• Oversaw educational programs intended to provide academic and

social support to students from socioeconomically disadvantaged

backgrounds

• Mediated conflict situations between children, faculty, and staff

• Provided physical and emotional support services to children in

need

• Organized and administered artistic and recreational programs

backgrounds

•

•

Skills

Languages: Fluent in Spanish and basic Portuguese

Excellent grammar and phone etiquette

Proficient in Microsoft Word, Excel, and Power Point

Contact this candidate