Customer Service Sales

Jessica Becerra

702-***-****

*****.********@*****.***

EDUCATIONAL BACKGROUND:

University of Nevada Las Vegas (2007-2011)

BSBA: Business Management

Graduation Date: December 2011

EMPLOYMENT EXPERIENCE:

Clark County Business License Department

December 2012-Present

Program Specialist

. Process applications for clients that are filing for their Clark

County Business License

. Prepare productivity reports to effectively measure specific

departmental needs

. Prepare the monthly Liquor and Gaming Administrative Decisions

. Establish cases for constituents regarding Clark County

businesses in a confidential manner

. Conduct site visits to businesses and inspect for business

compliance with Clark County Code

The Hertz Corporation

May 2012-December 2012

Manager Trainee

. Supported the achievement of location sales and margin goals for

the branch

. Assisted the Branch Manager in achieving short and long-term

business goals

. Achieved individual sales goals and customer service goals

. Utilized business-to-business sales tactics to support the

branches growing sales

Northwestern Mutual Financial Network

Summer 2011

Financial Representative

. Developed customized solutions that met long-term financial

goals and objectives for clients

. Executed a sales process with prospective and existing clients

. Created written analysis of client's personal financial goals

Walt Disney World Company

Spring 2009

Boutique Hostess

. Completed Disney People Management Exploration Program

. Accountable for checking in hundreds of guests on a daily basis

efficiently

. Recognized by leaders for providing great customer service

LANGUAGE SKILLS:

. Fluent in Spanish with ability to translate.

MEMBERSHIPS AND ACTIVITIES

Lambda Theta Nu Sorority Incorporated

. Hosted annual events as part of a group to improve the Las Vegas

Community

Student Organization of Latinos

. Completed and helped organized community service events

throughout the Las Vegas Valley

Tour De Cure

. Coordinated event set-up and directed exhibitors to proper

locations

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