Customer Service Sales

AMBER SPORVEN

(E-Mail: ********@*****.*** (Address: 210 Wells Fargo Dr. Apt #803,

Houston, TX

(Phone: (210) 232-

6480

Objective: To obtain a position that will allow an individual that thrives

to explore, meet or surpass company expectations. Demonstrates excellent

communication skills, professionalism, reliability, discipline, confidence

and goal orientated.

Education:

2012 Angelo State University - Bachelors of Science: Kinesiology specialty

in Exercise Science and Biology, minor in Psychology

2013 The College of Health Care Professionals- major in Sonography.

Computer systems and programs: Proficient in Microsoft Word, Power Point,

Excel, Statistic Software

Work Experience:

Fitness Specialist II- Memorial Hermann- Houston, Texas October

2012-PRN

Conducts fitness assessments and exercise orientation sessions for new

members,

Develops individual and group personal training sessions and assessments,

providing individual instruction about each exercise recommended with

correct form and range of movement.

Motivates members to complete each exercise and progress to greater levels

of physical fitness.

Conducts equipment care and maintenance by cleaning and lubricating

exercise equipment.

Provides excellent customer service by responding to member's request in a

professional manner. Identifies opportunities to increase member retention

levels, by proactively providing information on Wellness programs and

services.

Parkway Dental Care & Orthodontics-Houston, Texas June 2009-

October 2012

Patient Relations Coordinator- Front Office

Managed the office by making sure that reception and front desk areas are

organized

Answered phone calls

Scheduled appointments and coordinate patient scheduling and flow

throughout the day

Ensured that all applicable forms, checklist and treatment plans are

presented to the patients

Verify coverage, presented fee schedule and payment policy

Provide customer service

Made a positive first impression with patients both by phone and in person

Other duties as assigned by management

Alleviate Appliance Repair - San Antonio, Texas March 2011-

May 2012

Front Office

Answer phones calls and schedule appointments

Responsible for administrative tasks

Assisted other departments as required

Contributed to the company's success in providing good customer service by

displaying a positive, helpful attitude on a daily basis.

Sheplers Western Wear - San Antonio, Texas October 2002-2011

Head Sales Lead

Provided customer service in a timely manner

Supervised other employees

Assigned tasks and made sure they were completed in a timely manner

Covered shifts for absent employees during scheduled-days off

Relevant Experience:

Student observation, Angelo State Athletic Training, San Angelo, Texas

2008-2010

?Observed Sports Rehabilitation

?Observed Treatments to sports injuries

?Observed Administration and duties of the Head Athletic Trainer

Relevant Course Work:

( Principles of Wellness ( Sports Nutrition

( Motor Learning and Performance ( Motor Development

( Care and Prevention of Athletic Injuries ( Exercise Testing

( Strength Training and Conditioning ( Exercise Prescription

(Physiology of Sport and Exercise ( Biomechanics of

Movement

Honors and Activities:

Black Organization Striving For Success (B.O.S.S.) - President

Leader 2008-2011

Kappa Mu Omega (KMO) - Active Member 2011-2012

Inter-mural Sports 2008-2012

References available upon request.

Contact this candidate