Customer Service Representative
Resume:
Marshelle Petty
Houston, TX 77095
***************@*****.***
Profile
Strong willingness to be a leader and take responsibility of a team.
Intrinsically motivated to succeed in all aspects of life through personal growth.
Proficient in assisting and researching customer relations.
EDUCATION
Prairie View A&M University, College of Juvenile Justice and Psychology, Prairie View, TX
August 2006- May 2011
Major: Psychology
GPA: 3.0
Bachelors of Science in Psychology
Relevant Course Work:
Anatomy and Philosophy, Early Childhood Development, Psychology, Sociology, Statistics
Technology Skills:
Microsoft Access, QuickBooks, Excel, PowerPoint and Word
Certifications:
CPR Certified, Safety Care Training
WORK EXPERIENCE
ABA Therapist
The Shape of Behavior
Spring, TX November 2012- Present
Prepares age appropriate materials for group therapy sessions in advance
Modifies activity to match patients functioning level and address cognitive deficits for patients
Implements group therapy activities in appropriate manner to all patients
Keeps patients engaged through the entire therapy session
Expands appropriate language and social skills for patients
CSR-Collections Department (Pride Staff Co.)
Home Team Pest Defense, Houston, TX May 2012-June 2012
(Temp.)
Made outgoing calls to customers with and outstanding balance
Took notes on calls with customers
Accepted payments by phone
Customer Service Representative (Pride Staff Co.)
Muscular Dystrophy Association Call Center, Houston, TX June 2012- July 2012
(Temp.)
Responded to customer inquiries and requests and resolved issues efficiently and professionally Exercised strong
interpersonal communication skills with customers and department personnel
Accepted assignments with an open, cooperative, positive and team-oriented attitude
Utilized multiple call center support applications to efficiently assist customers and agents
Receptionist
Pride Staff Company
Rush Trucking Centers, Graphics Department, Houston, TX August 2012-September 2012
(Temp.)
Answered telephone, screened and directed calls
Maintained appointment diary either manually or electronically
Organized meetings and maintained the reception area
Kept detailed messages from the person called upon, containing name, call timing and business nature
Receptionist
Amazing Carpet Cleaning Company January 2006- March 2011
Answered telephone, screened and directed calls
Took and relayed messages, scheduled appointments
Maintained appointment diary either manually or electronically
Organized meetings and maintained the reception area
Provided full administrative support to advance the activities of the owner
Supervisor, Customer Service Representative (Seasonal) March 2008-Febuary 2010
Banana Republic, Cypress, TX
Processed merchandise returns and exchanges
Resolved customer complaints
Monitored associate attendance and performance
Maintained daily objectives to ensure work goals were met in a timely and effective manner
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