Sales Customer Service

Ana Aracely Anaya

**** ******** ****** **

Katy, TX 77449; (832) ***-***********.*****@*****.***

OBJECTIVE

Responsibly apply theoretical knowledge and practical experience reaching company goals and

professional fulfillment.

SUMMARY OF EXPERIENCE

• Computer programs dominated: Microsoft Word, Excel Power Point

• Application of ergonomic studies in work environments to prevent stress or injury

• Collection, Selection and Organization of information files and folders for better control

of such.

AREAS OF EXPERIENCE

ASSISTANT ENGINEER

In the medical department of Visteon Lamosa I assisted engineers in charge of work processes in

the realization of ergonomic studies and evaluations in work stations in assembly lines in order to

determine improvements.

TEMPORARY VEHICLE IMPORTER

As a temporary vehicle importer for the Mexican Army's Bank I aided tourists in their travels as

they imported their vehicles into Mexico issuing and terminating temporary vehicle permits.

HOME SALES

I have experience in home sales and refinancing for new and existing home owners. I have

supervised sales teams of at least ten people each in home sales which reached national notoriety

in HOMEX S.A. de C.V. Mexico.

ASSISTANT AUTO, HOME AND COMMERCIAL INSURANCE

I worked as an assistant underwriting and archiving home, auto, life and commercial insurance. I

received and logged payments as auxiliary to insurance agents. I developed telemarketing and

customer service skills during my stay in this position.

Ana A. Anaya

TRAINING

I have a Bachelor's degree in Industrial Engineering. I am trained to carry out administrative

activities in engineering work environments.

EMPLOYMENT HISTORY

• Auxiliary of auto Insurance, payments and auto, Home Insurance sales, David Garcia’s

Insurance FARMERS April 2009 to October 2009)

• Telemarketing, payments, auxiliary of Auto Insurance sales, ASAP Insurance(Houston,

TX July 2008 to November 2008)

• Financial Consultant, House Savings Investments LLC (Houston, TX, May 2008)

• Project Director, HOMEX, S.A. de C.V. (Nuevo Laredo, Tam, Mexico, September 2005)

• Sales Manager, HOMEX, S.A. de C.V. (Nuevo Laredo, Tam, Mexico, September 2003)

• Sales Team Coordinator, HOMEX, S.A. de C.V. (Nuevo Laredo, Tam, Mexico, August

2003)

• Sales Representative, HOMEX, S.A. de C.V. (Nuevo Laredo, Tam, Mexico, July 2003)

• Chief Executive of the Financial Analysis and Mortgage Department, HOMEX, S.A. de

C.V. (Nuevo Laredo, Tam, Mexico, March 2003)

• Assistant Executive of the Financial Analysis and Mortgage Department, HOMEX, S.A.

de C.V. (Nuevo Laredo, Tam, Mexico, December 2003)

• Basic Computer Skills Teacher, Escape Computer Systems (Nvo. Ldo., Tam, Mex, March

2001.

• Engineering Assistant, Visteon Lamosa, S.A. de C.V., Nvo. Ldo., Tam, Mex, August

2000.

• Vehicle Importer, BANJERCITO, Cd. M. Aleman, Tam. Mex., Nov '98

• Sciences Teacher, National Education Institute (INEA), Nvo. Ldo, Tam., Mex., Jan '96

EDUCATION AND TRAINING

English as a Second Language Courses For Personal Enrichment. (Lone Star College Aug ‘07.)

Bachelor's Degree in Industrial Engineering with a specialty in Administration and

Manufacturing (Instituto Tecnologico de Nuevo Laredo, Jun '02)

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