Manager Supervisor
Resume:
SAMANTHA L. SHERBAN
Mount Joy, Pa 17552
(201) 686–2853
Highlights of Qualifications
Friendly, energetic personality; exceptional communication skills.
Open minded and eager to learn as well as instruct.
Takes pride in exemplifying a professional attitude and appearance.
Enjoys multitasking and working at a prompt yet efficient pace.
Proficient in Excel, Publisher, and various other MS workshops.
Very fast typist.
Experience
Devon Seafood & Grill (August 2013 - Present)
Bartender
Hershey Park Dr.
Hershey, Pa 17033
Maintain Service well and prepare signature beverages to guests throughout restaurant.
Deliver superior service to guests dining at the bar; including providing full menu derive and
drink service.
Deliver complimentary wine tasting and bottle presentation services.
Buffalo Wild Wings Restaurant (November 2012 - March 2013)
Bartender
Carlisle Pike, Mechanicsburg Pa
Supervisor: Jeff Miller - Assistant Manager
Serve guests signature beverages.
Made excellent customer relations.
Made beverages for service bar for rest of restaurant at a very high volume.
Opened and closed bar area.
Cornett Hospitality Inc. (Happy Owl of Wyomissing / Mechanicsburg)
(September 2010 – October 2012)
Assistant Manager, Server, Bartender, Trainer
Carlisle Pike, Mechanicsburg Pa
Supervisor: Scott Zinn – General Manager 717-***-****
Managed / ran shifts (Opened and closed restaurant)
Took weekly inventory and used excel spreadsheets to formulate information.
Hired employees, as well as trained all new employees in every area of house (servers,
bartenders, image classes, cooks, management, etc.).
Scheduled employees.
Certified bartender; formed great customer relations.
Promotional sales advisor; visited locations around community to promote.
Organized and hosted large events.
Dealt one-on-one with guests to ensure customer satisfaction (learned to handle both negative
and positive aspects of this specific task).
Made follow up phone calls and emails concerning feedback from guests (via website and
phone).
Took to go orders and made reservations for large parties.
Guardian Angel Mortgage Company (April 2012 – September 2012)
Receptionist / Temp
Trindle Road, Mechanicsburg Pa
Supervisor: Angel J. Anile – Owner 717-***-****
Answered and transferred phone calls.
Scheduled appointments as well as made appointment reminders and follow ups.
Organized files and paperwork.
Sent emails, letters, and faxed paper work.
Olive Garden Restaurant (May 2011 – September 2011)
Server
Jonestown Road, Harrisburg Pa
Supervisor: Raymond Krueger – General Manager
Waited on tables, brought refills, etc.
Greeted and seated guests.
Ensured customer satisfaction and worked to meet guests’ needs.
Education & Certifications
Wallenpaupack Area High School Graduate (2009)
Kutztown University of Pennsylvania (2009- 2011)
Majoring in: Professional Writing / Psychology
Member of the Keystone Newspaper Committee (Kutztown University 2010)
Copy Editor
Knows some French.
RAMP certified (2011)
2011 Miss Hooters of Wyomissing (featured in 2012 Hooters International Calendar)
Volunteer at YAP (Youth Advocate Program 2010)
Serv-Safe certified (December 2012)
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