Customer Service High School

Debra Hernandez

*** *** ****** *****, ** ***** Home: 347-***-**** Cell: (646) 350-

**** *****: ***************@*******.***

EMPLOYMENT

**/** - **/** ***** Shore Ambulance, Flushing, NY

Receptionist

Screening and directing all incoming calls on a multi-line phone

system.

Accountable for collection of all required patient

documentation.

Data entry and patient records management. Updated information

in the computer system. Creating and retaining reports.

Receiving, sorting and distribution of high volume client and

business fax communications.

Handled insurance verification, eligibility screening and

financial assistance. Accounts receivable.

06/06 - 04/09 Industrial Management & Training Institute, Long Island City,

NY

Secretary

Provided administrative support to office Principals including;

creating and editing correspondence and emails, directing and

screening telephone communications, mail distribution, faxing,

filing and other organizational and clerical duties. Minimal

calendar and appointment setting.

Responsible for the preparation of student enrollment packets

and essential documentation.

Maintained student transcript and attendance records.

Responsible for the keeping and creating of inventory records

and managed stock and office supplies. Shipping and receiving.

Translation services when necessary, providing Spanish language

translation.

07/99 -06/06 The Athletic and Swim Club, New York, NY

Member Service Supervisor

Supervised receptionists/customer service employees.

Managed scheduling, training and developing customer service

employees.

Overseeing the processing of membership applications and

renewals.

Overseeing appointment setting in for massage therapists and

personal trainers.

Overseeing, assigning and recording all club locker rentals.

EDUCATION High School Equivalency Diploma

SKILLS Proficiency in Microsoft Office tools such as Outlook, Word,

Excel and PowerPoint. Type 50 wpm. Bilingual in English &

Spanish. Excellent communication skills (both verbal and

written) and interpersonal skills and phone manner.

Self-Teaching/Self Starter. Critical thinker. Ability to

multi-task with excellent judgment and prioritizing skills.

Adaptability to adjust to frequent changes in priorities and

procedures. Dependable and organized team player with the

ability to work individually and autonomously. Charismatic and

Strategic.

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