Customer Service Human Resources

Kendra Knight

*** **** **** ******, ******** N.Y. 11203

Phone: (718) -744-5690

Email: ********@*****.***

Qualifications:

Dedicated to executing various tasks, tackles new challenges head on, and succeeds beyond

expectations.

Generate new innovative ideas that increase productivity.

Highly skilled, self-motivated, able to acquire new information quickly and accurately.

Proficient in Microsoft office, Outlook, Internet and Oracle.

Sleepy’s Corporate Office Hicksville, N.Y.

Accounts Receivable Clerk/ GE Financing

07/2007 - 05/2013

Assisted sales personnel & customer service in resolving customer issues

Responsible for providing weekly and monthly A/R reports

Processed refunds, manual charges and credits to customer accounts

Addressed customer disputes and chargeback issues

Collected payments on past due invoices

Westerly Natural Market New York, N.Y.

Bookkeeper Assistant

07/2004 - 07/2007

Entered daily revenue data in Excel reports

Assisted cashiers in closing cash registers and prepared bank deposits

Organized and filed vender invoices

Assisted bookkeeper in entering invoice data

John Jay College Human Resources New York, N.Y.

Office Assistance

12/2003 - 06/2004

Filed payroll and Insurance documentation

Assisted office staff with inputting payroll and insurance information

Answered phones and transferred calls

Education

John Jay College of Criminal Justice New York, N.Y.

08/2000-06/2004

Diploma: Bachelors of Arts

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