Customer Service Assistant

OBJECTIVE

I am a certified nursing assistant that has a goal to grow in the health care

industry and customer service by using the will and dedication to provide care for

people, not only who needs a helping hand but a smile and words that can make

a difference in their lives.

WORK EXPERIENCE

Certified Nursing Assistant - Home Health

March 2002 - present

Life Care Centers of America, Inc. Stoneham, Massachusetts

Healthcare Services

I have 11 years of experience as certified nursing assistant. I have worked the in

the Alzheimers unit. I have experience with Dementia and Alzheimers disease

patients. I also work in the long term and short term units in the nursing home,

and sometimes in the Adult day care unit too.

patient care skills, communication skills, bilingual ( portuguese) medical

terminology,, Basic Computer Skills,

EDUCATION

High School or equivalent, academics,

September 1997 - June 2001

Leominster High school Leominster, Massachusetts

I graduated from Leominster high school in 2001 and started working in the

healthcare services in the following year.

CERTIFICATION

Certified Nursing Assistant

March 2002

The Highlands

I have a certified nursing assistant certificate, i also have a pre nursing course

certificate and a Dementia and Alzheimers course certificate.

medical interpreter

April 2013

Cross cultural communication systems

CPR

October 2012

Life care of Stoneham

SKILLS

providing care for Dementia and Alzheimers

Expert

patients

providing care for patients Expert

Communication Skills Expert

activities of daily living skills Expert

Intermediat

computer typing

e

Intermediat

Medical Terminology

e

Excellent customer service Expert

Intermediat

computer applications

e

LANGUAGES

Brazilian

Fluent

Portuguese

English Fluent

Portuguese Fluent

Intermediat

Spanish

e

HONORS & AWARDS

Employee of the month and certified nursing assist

CAREER HIGHLIGHTS

I have won awards achievements such as employee of the month and certified

nursing assistant of the year.

INTERESTS

to succeed in excellent customer service

Contact this candidate