Customer Service Sales

Marcel Wilkerson

** ********** ******* ***

White Plains Ny, 10603

Cell: 914-***-****

*********@*****.***

Objective: To obtain a position with in a retail setting that will augment

my existing understanding of luxury merchandise and the retail market and

utilize my customer service skills to further the sale of exclusive

merchandise.

Education

Hudson Valley Community College Troy,

New York

Liberal Art Studies August

2007- May 2008 Westchester Community College

Valhalla, New York

Liberal Art Studies August

2003- May 2005

Professional Excellence Summary

Offered over four years of superior customer service experience working in

diverse retail sales environments

Proven record of building customer relationships which resulted in

increased sales and repeat business through up selling opportunities and

special promotions

Demonstrated expertise in suggestive selling order processing,

inventory control, merchandising, and cashier management

Highly motivated, energetic, and reliable; recognized for assuming

additional responsibilities

Work Experience

House of Sports Ardsley, New York

Customer Service/ Team and Class Sales September 2012 - Present

Process calls and payments received from local athletic organizations

Assess the physical needs of athletes and other clientele on fitness

programs

Organize AAU teams for tournaments held at the facility

Developed an internal database for registered teams and newly enrolled

clients

Thomson Reuter Valhalla, New York

Customer Service Specialist October 2011- February 2012

Handled charged-off accounts

Called overdue customers to arrange payments

Documented conversations with debtors

Processed and tracked old orders for customers

Cole Hann White Plains,

New York

Sales Associate

August 2010- June 2011

Aided in the creation of store displays and the organization of in-

store displays

Replenished merchandise within the store to ensure the merchandise remained

current

Increased daily revenue and generated an average of $4000.00 in sales on

weekly basis

Ensured customers were notified of special promotions and exclusive sales

References

Rhonda Nelson, Castle on the Hudson, 914-***-****

Ali Thomas, Nordstrom Department Store, 914-***-****

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