Customer Service Manager
Resume:
Rodrigo Sequeira
***************@******.****.***
Houston, TX 77008
Objective
Looking for a challenging position with a dynamic
organization which rewards initiative and provides
opportunities for career advancement.
Experience
Asst. Manager for a Valet company
R and R partnership
July 2010 to present
. Customer Service
. Manage employees
. Cashier
. Some Office Task
Service Writer/Assistant Manager
European Automotive Center
August 2009 - July2010
Sales for Car Repair
Customer Service
Parts Requisition
Billing & Quotes
Basic Office Tasks (order office supplies)
Manage 5 mechanics
Process check requests
Office Coordinator
International Patient Center
June 2007 - May 2009
St. Luke's Episcopal Hospital, Houston, TX
Coordinate patient flow and manage daily patient
reports
Expedite all incoming calls (forty to sixty daily)
Manage medical referrals, schedule physician
appointments, make airline/hotel reservations and
tracking patient outcomes
Translated for Spanish-speaking patients to
communicate with medical staff
Processed check requests and purchase orders
Phone Support Tech for Credit Card Customers -
Bilingual
March 2005 - February 2007
Heritage Card Solutions, Houston, TX
Manage customer database
Transfer funds, open & close credit card accounts for
customers
Manage sensitive & personal customer information
Troubleshoot online credit card processing questions
Assistant Manager
February 2003 - March 2005
Perfect Design Dental Lab, Houston, TX
Handle office billing, inventory and product
deliveries
Oversee quality assurance of dental services
Casting of dental molds
Provide superior customer service and resolve customer
complaints
Video Production Assistant
March 2003 - May 2005
Digital Contrast, Inc., Houston, TX
Videographer for legal depositions and weddings
Lighting and cable grip - Run cables and set up
lighting
TimeStamper - Digitally synch video with audio
Skills
Microsoft Word, Excel, PowerPoint, Outlook with
XP/Vista
Education
University of Houston (2003-ongoing)
Business Administration
NOT FINISH
Languages
Fluent in English and Spanish
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