Quality Assurance Sales
Resume:
KEARA D. BERNARD
Elizabeth, NJ 07202
********@*****.***
OBJECTIVE:
To obtain a challenging position which will provide opportunities for professional
growth.
EDUCATION:
University Of Florida, Gainesville, Florida
Major: Business Management
August 1989 to June 1993
EXPERIENCE:
Logical Source, Inc. Jersey City, New Jersey
Correspondence Secretary
March 2009- August 2013
Compiled, organized, and scanned medical records in order to stay
•
compliant with all incoming requests staying within the guidelines for
HIPAA.
Fulfilled medical record requests from physicians, attorneys, insurance, state
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prosecutor's office, DYFS and Social Security Administrations office.
Patient Accounts - Scanned daily cash including, all check deposits, and
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explanation of benefits uploading on pdf file and exporting onto filezilla for
review with home office.
Rollins Acceptance Corporation, Atlanta, Georgia
Collections Supervisor
November 1999 – February 2009
Supervised a team of 8 with collecting on delinquent accounts in accordance
•
to FDCPA policies.
Set up and maintained collector assignments with (predictive dialing) using
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the Melita predictive dialing system.
Managed projects as assigned by management and performed analysis of
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product research, revenues, and time lines.
Efficiently worked with AS/400 COBOL system to assist with collections.
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AT&T Wireless Services, Atlanta, Georgia
CSR Supervisor
May 1994 – October 1999
Supervised a team of 25 with assisting with escalated calls in a call center
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environment.
Received inbound calls from customers needing assistance with accounts
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receivable and payable, fraud prevention, and technical troubleshooting.
Monitored team members for quality assurance while reporting to
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management to meet client deadlines.
Hamlett & Associates, Gainesville, Florida
Staffing Coordinator
April 1992 – May 1994
Handled training and job placements of all new hire employees.
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Set up testing for sales associates for computer knowledge.
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Assisted clients with sales, billing inquiries, and any other concerns or
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complaints.
Attended monthly sales meeting for corporate recruiting and also assisted
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with telemarketing department.
SKILLS:
• Typing 45 wpm
HIPAA Certified
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Invoicing
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Collections effort
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Microsoft Office
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Word Perfect
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Excel/Spreadsheet
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Lead 2.6
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Lotus 123
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Power Point
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Switchboard
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