Customer Service Administrative Assistant

Resume’ For Lakesha M. Smith

Personal Information

Name: Lakesha Marie Smith

D.O.B: December 2nd 1991

Address: **** ****** *** *** ***. N.O. LA 70119

Telephone numbers: Mobile Phone 504-***-****

Alternate Phone 504-***-****

E mail Address: ************@*****.***

-Education History-

High School: Sarah T. Reed Senior High School

Degree Received: Diploma

Graduation Date: May 19th 2009

College: Delgado Community College

Attended: 2009 until present

Area of Study: Major- Health information and Office Management

Minor- Administrative Office Technology (ADOT) Business Management

Trade School: Donaldson Educational Services

Attended: May 19, 2010 – May 23, 2010

Area of Study: Property and Casualty insurance pre-license Course

-Work History-

Company: C. Carter Transportation

Work Period: February 2008-April 2011

Position: Head Administrative Assistant/ Client Contract & Finance Advisor

Duties: General customer service, clerical, finance, and business management duties. Supervisor Training

and responsibilities. Manage the front desk, take and make phone calls, set appointments, file information and create

client files, construct business meetings, attend business meetings, assist clients with finances, generate contracts with

clients, display company property, manage company finances day to day, generate new ideas for the company’s

success, give excellent customer, service day to day over the phone as well as in person, make bank deposits, verify

insurance, billing and collecting, proficient in Microsoft word, excel, power point, and access, etc…

Work Honors: Promotion, pay increase

Reason for leaving: Relocation

Manager and owner: Merlin Duret

Phone Number: 770-***-****

Company: Kool Smiles

Work period: May 2011- December 2012

Position: Patient Coordinator/Insurance and Billing

Duties: General customer service and clerical duties, assisting customers over the phone as well as in

person, balance finances, bank runs and deposits, schedule patient appointments, Compliance with HIPPA, use of

Microsoft office applications, conduct office meetings, etc…

Company: Capital One

Work period: December 2011- August 2013

Position: Bank Teller

Duties: Customer Service, handle customer transactions, refer new products to new and existing customers,

balance personal vault, coin vault and stack vault. Supervision training and duties, Clerical duties. Use of Microsoft

office programs etc.

-Other Skills and Training-

Job Training Courses: ADOT Survey of Computer Applications

ADOT Spelling and Word Concepts

Business Communications I & II

Public Speaking and Communications I & II

Medical Terminology

Biology

Life Skills

WPM: 65 words per minute, no errors

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