Administrative Assistant Customer Service
Resume:
T iphanie D. Savage
Steelton, Pennsylvania 17113
Email: K *****@*****.***
P rofessional Knowledge
CPR/AED and First Aid Certified, April, 2013
** ***** ** *dministrative assistant experience; 2 years of customer service experience
Type 65 wpm
Proficient in Microsoft Word, Outlook, PowerPoint
Proficient in electronic insurance verification systems, Emdeon
Proficient in patient registration software, Cerner, Eclypsys
Knowledge of Third Party Payers
Medical terminology and abbreviation
Proficient in Medicare benefits
Law (HIPAA), compliance, and ethics
Coding, claims processing, insurance principals
Education
March 2013 – December 2013 Kaplan Career Institute, Harrisburg, PA
Diploma, Medical Billing & Coding
GPA 4.00
Work Experience
November 2009 July 2010 Penn State Milton Hershey Medical Center, Hershey, PA
Registration Associate Full time 40 hours per week
Registering patients for in patient and outpatient services
Verifying financial and personal demographics for proper billing
Communicating with the appropriate personnel regarding patient admission, transfer, discharge or death
Collects, analyzes and prepares data for processing and provides clerical and technical support
Received, reviewed and routed correspondence and/or prepared responses as appropriate.
Gained knowledge of the laws, rules, and regulations pertaining to healthcare eligibility.
November 2002 January 2008 Steelton Highspire School District, Steelton, PA
Administrative Assistant to High School Administrators Full time 40 hours per week
Greeting and directing incoming visitors; responsible for multi line telephones
Organizing conferences between administrators/teaching staff; daily attendance of students and staff;
managing the copy center utilized school wide; receiving and sorting mail; filing; accepting tasks from two
Principals and a Dean of Students along with 75 teachers and support staff
Prepares written documents such as correspondence, memoranda, reports, pamphlets etc. of a routine nature.
Collected, compiled and/or tracks data for the preparation of statistical, financial and/or administrative reports
on an recurring basis.
Followed applicable regulations and instructions regarding access to computerized files.
June 1999 June 2001 JcPenny & Company Harrisburg East Mall, Harrisburg, PA
Sales Associate Part Time 20 Hours Per Week
Greeting guests making them aware of sales/specials, tending cash register
Volunteer
May 2002 – Present Steelton Raiders, Steelton, PA
Volunteer Cheerleading Coach
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