Customer Service Engineer

D. Scott Tucker

Maintenance Technician

********@*****.***

Summary

I have a solid work history with no safety related absences and positive evaluations.

I can troubleshoot and repair hardware components related to industrial/commercial machinery.

I have experience with: Telecom, T1, Telecommunication land lines and phone installations.

I have the ability to calculate figures, amounts using basic and advanced math.

I also understand weight measurement, volume and distance.

I have experience using various tools and fabricating parts needed for specific application.

I am proficient in comprehending schematics, blue prints, technical manuals and SOP.

I have excellent customer service and interpersonal skills that I perfected over 25+ years of work experience.

I have extensive driving experience, 250 up to 400 miles per day for over 15 years

Skills & Expertise

Troubleshooting

Manufacturing

Management

Security

Software Installation

Product Development

Hardware

Process Scheduler

Time Management

Customer Service

Materials

Machinery

Metal Fabrication

Technical Support

Computer Hardware

XP

Textile Prints

security gate operators

POS

mechanical timeclocks

Experience

Maintenance Engineer at Parking Controls

January 2011 - June 2013 (2 years 6 months)

Installation, service, and maintenance of attendance control equipment including: time clocks, mechanical

ticket dispensers and time stamps. Commercial and residential parking, security, and access-control

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equipment, including electromechanical components of gates operators from numerous manufacturers;

utilizing different machines and equipment. My area includes most of North Carolina and central southern

Virginia.

Field Engineer 2 at Coinstar

1999 - 2011 (12 years)

• Maintained all aspects of Coinstar machines, including integrated mechanical devices, computers, and

telephony in large regional area with 120 machines.

• Customer relations and customer service, including prompt response to customer service calls, concerns,

and survey taking.

• Additional duties included ordering and keeping inventory of all trunk stock parts, monitoring and

checking machine statistics daily for the purpose of maintenance and workload scheduling.

• Completion of field change orders, upgrades, and new product rollouts and accounting for parts used.

• Produced reports such as ticket closure, timesheets, inventory, and service- related issues.

• Maintained company vehicle and all service records

Print Machine Operator at Microfibres

1994 - 1999 (5 years)

• Maintain & operate 12-head wet-print textile machines, both flat-bed & rotary.

• Organize work load and delegate color and fabric management including set-up/clean-up, material feeding,

producing samples, and production runs with a three to four man crew, while monitoring quality of output.

Education

ECPI College of Technology

Associate, Computer Technology Graduate, 1997 - 1998

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D. Scott Tucker

Maintenance Technician

********@*****.***

Contact D. Scott on LinkedIn

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Contact this candidate