Customer Service Manager

Natearah Rouse

*** ********** ******, ***. ** ? Bloomfield, NJ 07003

973-***-**** ? *************@*****.***

EXECUTIVE SUMMARY

Multifaceted administrative support and customer service professional with

10+ years of experience working in multiple environments, including auto-

sales and insurance claims processing and management offers problem-

solving, organizational and computer skills, complimented by proven skill

to significantly enhance corporate objectives, troubleshoot problems and

build relationships with co-workers, management and customers by utilizing

the following areas of expertise:

. Operations Management

. Strategic Planning / Research

. Marketing / Sales

. Insurance Claims Processing

. Administrative Support

. Data Verification

. Database Management

. Customer Service

.

EMPLOYMENT HISTORY

Administrative Assistant 07/2011 - 05/2012

GM Financial, Paramus, NJ

Job Summary: Greet visitors arriving at the credit center, address phone

calls utilizing a multiple-line phone system, route calls and inquiries to

the correct parties and process and distribute incoming / outgoing mail,

packages and correspondence.

Other Duties:

. Schedule pick-ups with couriers; distribute received mail

. Manage office supply / equipment inventories; order new supplies and

equipment, repairs and maintenance as needed

. Provide administrative support to the Regional Credit Manager, including

managing travel arrangements and administrating schedules

. Organize weekly team meetings for the Regional Credit Manager and Credit

Managers; set up schedules for interviews with potential candidates for

the Regional Credit Manager

Claim Support Representative 11/2009 - 07/2011

New Jersey Guaranty Association, Basking Ridge, NJ

Job Summary: Administrated the entire insurance claims process; reviewed

and verified applicant information and the veracity of their filings to aid

in the determination of the merit of their claim(s.)

Other Duties:

. Evaluated police reports and compared contained information to the

information supplied by the customer to corroborate claims information

. Organized all pertinent data and prepared packages for the claimant and

their attorney

. Communicated with external parties to collect evidence and information,

including medical bills and witness statements

. Submitted verified claims for eligibility review; processed and responded

to inquiry calls

. Managed customer information in automated databases; built and managed

relationships with peers, external parties and customers

Page Two

Medical Claims Associate 08/2004 - 11/2007

Allstate Insurance, Bridgewater, NJ

Job Summary: Processed, organized and indexed subpoena requests from

medical files for review by attorneys.

Other Duties:

. Administrated a high volume of inquiries from adjusters and processors to

facilitate quick and accurate claims management

. Drafted correspondence to attorneys requesting information for subpoena

requests

. Issued court-requested legal checks

. Received, processed and distributed mail

. Interacted with internal and external personnel, attorneys, court

personnel and customers to facilitate claims processing and verification

Service Consultant 12/1999 - 04/2004

H & D Linden Motors, Linden, NJ

Job Summary: Served as a liaison to and point of contact for customers;

processed customer paperwork and gathered information regarding

maintenance, repair and service requirements to facilitate quick address to

their vehicle issues.

Other Duties:

. Interacted with customers and documented their vehicle issues

. Created, processed and finalized all repair documentation

. Communicated with service technicians and relayed customer information to

them

. Assessed needed work and prepared estimates

. Updated customers on the status of their vehicles

. Responded to customer questions and requests

. Presented summaries of products and services available to customers to

increase sales

EDUCATION:

BS, Fashion Marketing and Management, Berkeley College, West Paterson, NJ,

09/2010

TECHNICAL PROFICIENCIES

. Microsoft Office: Word, Excel, PowerPoint

. MS Outlook

. Windows: All Versions

. Internet Explorer

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