Human Resources Customer Service

Jo-Ann Fortune

**** ****** ****, ******* *****, Illinois 60515

Phone: 630-***-****

*********@*****.***

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Profile

Results driven human resources professional with in-depth knowledge and

experience in both corporate and multi-unit environments. Vast

consultative experience and viewed as a valued business partner, committed

to furthering the company's vision ensuring consistent application of laws,

policies and maintaining the corporation's core values and mission.

Ten years' of expertise in the field of employee relations, providing

outstanding customer service while maintaining a positive impact. A strong

leader possessing excellent team building and planning skills, able to

maintain high quality standards and bottom-line profit improvement.

Core Competencies

Proficient understanding of employment labor law Policy

development and compliance

Strong rapport with managers and staff Strong interpersonal

and consulting skills

Manage full-cycle talent acquisition Serve as

functional resource for employee base

Plan, organize and manage all HR activities

Professional Experience

Bella Cosa Jewelers January, 2011 -

September 2012

Human Resources Generalist

Serve as a diplomatic and strategic leader and primary liaison. Created the

human resources department which; included setting up all benefits, writing

an employee handbook, setting up an HRIS and ensuring company was in

compliance with all state and federal laws. Organized and developed the

company's first human resources functional division.

. Served as subject matter expert on employment law, performance

management and employee relations

. Provide counsel and coaching to management relating to employee

relations matters, proactively addressing employee issues

. Developed job descriptions (maximizing revenues through efficient

staffing, labor cost controls and promotions)

. Created employee handbook ensuring regulatory compliance

. Designed and implemented a formalized progressive disciplinary action

protocol, heightened the employees' understanding and expectations

. Design, implement and maintain corporate policies and procedures

(providing single-source guidelines for employees, insuring

compliance)

. Design, implement Initiated a productive full-cycle hiring process for

employees that included setting up on line applications, applicant

tracking system, placing nationwide ads, interviewing candidates

utilizing targeted selection, orientation and training

Edward Don & Company, North Riverside, Illinois 2007-

2009

Senior Staffing & Talent Acquisition Specialist

Recruiting expert and advisor to the organization for all staffing needs.

Establish effective relationships and serve as a consultative resource,

active member and trusted advisor. Delivered eighteen consecutive months of

record high volume of hires, while also significantly reducing attrition.

Collaborate and communicate with senior management to tailor recruitment

strategies based on productivity and success metrics to identify and

attract a diverse slate of top caliber candidates.

Jo-Ann Fortune Page 2

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. Strategic planning with hiring managers to determine timeframes,

requirements, budget, manpower, roles and responsibilities

. Partnered with the hiring managers and human resources team in

corporate policy, procedure and process development and enforcement

. Partnered and managed external staffing vendors to augment recruiting

activities

. Reduced average time to fill requisitions by 20%

. Successfully filled an average of 114 requisitions yearly

. Supported HRIS system, prepared, maintained & presented metric data

. Partnered with outside vendor on implementation of applicant tracking

system

. Assisted in the evaluation and execution of new rewards and

recognition program

. Participated in salary surveys creating equitable compensation,

reducing turnover by 10%

. Strengthened university relations and increased corporate staffing

branding by direct involvement with educational institutions by

participating in career fairs, on-campus recruiting and internship

programs

. Outside contractor procurement and administration, employee counseling

and development while providing guidance

Flex Execs Management Solutions, Willow Springs, Illinois

2006 - 2007

Contract Position @ Edward Don & Company

Human Resources Generalist

On-site Human Resources consulting specialist. Successfully introduced

human resources processes for policies, procedures and recruitment

programs. Exceptional communicator with the ability to resolve conflict

and negotiate win-win outcomes acting as liaison between employees and

management.

. Developed, managed and implemented full-life cycle recruiting (reduced

turnover by 20%, conducted regular follow-up with managers monitoring

effectiveness of recruiting plans)

. Develop, train and present on-boarding program

. Designed and implemented a formalized progressive disciplinary action

protocol, heightened the employees' understanding and performance

. Created recruiting and on-board program

. Review staffing requirements and processed all new-hire, benefits,

leaves, and terminations (ensuring 100% compliance with various laws

and regulations mandates and serving as primary contact person

answering management/staff questions on same)

. Assisted with the developed job descriptions (maximizing revenues

through efficient staffing, labor cost controls and promotions)

Ossanna Consulting, Rolling Meadows, Illinois 2005 -

2006

Contract position @ Endodontic & Periodontic Associates, Inc.

Human Resources Manager

On-site Human Resources consulting specialist. Successfully introduced

human resources processes for policies, procedures and recruitment

programs. Exceptional communicator with the ability to resolve conflict

and negotiate win-win outcomes acting as liaison between employees and

management.

. Served as subject matter expert on employment law, performance

management, leaves of absence and employee relations

. Provide counsel and coaching to management relating to employee

relations matters, proactively addressing employee issues

. Conduct necessary investigations in accordance with legal challenges

and provide detailed reports to executive committee and outside

counsel as needed

. Design, implement and maintain corporate policies and procedures

(providing single-source guidelines for employees, insuring

compliance)

. Developed, managed and implemented full-life cycle recruiting (reduced

turnover by 20%, conducted regular follow-up with managers monitoring

effectiveness of recruiting plans)

. Develop, train and present on-boarding program

. Developed managers' training programs and manual, proactively

addressing employee relations and legal compliance matters

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. Designed and implemented a formalized progressive disciplinary action

protocol, heightened the employees' understanding and performance

. Review staffing requirements and processed all new-hire, benefits,

leaves, and terminations (ensuring 100% compliance with various laws

and regulations mandates and serving as primary contact person

answering management/staff questions on same)

. Developed job descriptions (maximizing revenues through efficient

staffing, labor cost controls and promotions)

. Created employee handbook ensuring regulatory compliance

. Managed and redesigned compensation program and assisted in the

selection of a new benefits program (reducing corporate costs by 10%)

. Research, plan, organize and conduct training programs for clerical

and supervisory personnel

. Formulate teaching outline and determine instructional methods;

individual, group, or workshops

Enterprise Recovery Systems Incorporated, Westchester, Illinois

1998 - 2005

Human Resources Manager

Development of the human resources department for privately held, eight

year old family business. Specializing on the development of policies and

procedures while providing guidance, coaching and training to all levels

within the organization. Partner with management fostering outstanding

customer service and coaching related to human resources issues.

. Served as subject matter expert on employment law, employee relations

and recruitment

. Employee relations mediator, partnering with management providing

counsel and coaching in all human resources matters

. Deliver consistent, accurate and efficient services with integrity and

honesty while developing trust and credibility among team and all

levels within the organization (reduced compliance violations by 50%)

. Design, implement and maintain corporate policies and procedures

(providing single-source guidelines for employees, insuring

compliance)

. Developed, managed and implemented full-life cycle recruiting (reduced

turnover by 20%, conducted regular follow-up with managers monitoring

effectiveness of recruiting plan)

. Develop, train and present on-boarding program

. Developed managers' training programs and manual, proactively

addressing employee relations and legal issues

. Designed and implemented a formalized progressive disciplinary action

protocol, heightened the employees' understanding and performance

. Conducted investigations with appropriate responses; represented

corporation in both Federal and State arbitrations, hearings and

negotiations

. Redesigned compensation program, improvement of benefits while

maintaining budget constraints

. Synchronized outplacement assistance and job training throughout

reduction in work force

. Direct and administer employee relations programs, employee

recognition and service awards

Continuing Education

ADA and FMLA Seminar, EEOC and DOL

Employment Law

Corporate Leadership

Education

BBA, Columbus University, Human Resources Management

SHRM Certification, Aurora University

Certified Targeted Selection Trainer

Professional Organizations

Society for Human Resource Management

HRMAC

Technical Skills

Proficient in Microsoft Office, Word, Excel, Power Point

Contact this candidate