Customer Service Administrative Assistant

Crystal A. Nixon

***-** **** *********

Jamaica, New York 11420

Home: 718-***-****

Cell: 347-***-****

Email: *************@***.***

Diligent, detailed-oriented administrative assistant with several years of experience

coordinating office management functions with high efficiency. Excel in a multi-task while

providing fast-paced services within the appropriate time frame. Have superior telephone skills

and customer service.

SUMMARY OF QUALIFICATIONS:

Have the ability to communicate with people. Easy to relate to and adapt to new

procedures and concepts. I’m proficient in handling a variety of task concurrently.

WORK EXPERIENCE:

10/11- 11/13/12 Resort World Casino Queens, NY

Cage Cashier

• Provided gambling vouchers to patrons

• Greeted customers entering establishments

• Verified accuracy of reports, such as authorization forms

• Cashed checks and process credit card advances for patrons

• Counted funds and kept summaries of transaction to balance books

• Answered customers questions and provided information procedures or polices

• Converted gaming checks, coupon vouchers, or coins to currency for gaming to patrons

01/11-09/11 Jamaica Auto Wash Jamaica, NY

Cashier

• Processed merchandise returns and exchanges

• Sold carwash packages and other items to customers

• Issued receipts, refunds, credits, or change due to customers

• Received payments from customers by cash credit cards or automatic debits

11/03-12/09 Valerie A. Hawkins, Esq. Hempstead, NY

Legal Office Assistant

• Scheduled and made appointments

• Received and placed telephone calls

Crystal A. Nixon

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• Handled accounts payable and receivable

• Followed up with the courts and opposing attorneys

• Provided high-level administrative support such as maintaining weekly payroll, and office

calendar

• Mailed, faxed, or arrange for deliveries of legal correspondence to clients, witnesses, and

court officials

VOLUNTEER EXPERIENCE:

06/05 – Present Fannie bees Busy B Day Care

Substitute Teacher

Plan and instruct lessons and activities in mathematics, science and social

studies

Education/Training:

09/21/07 Kingsborough Community College Brooklyn, NY

01/04/08 Westlaw fundamentals

Paralegal Training certificate

03/10/05 Practice Management institute

How to be the best receptionist for the law office certificate

06/28/05 Business, computer application & entrepreneurship H.S. Queens, NY

High School Diploma

Major: Business

SKILLS:

Microsoft Works Microsoft Word Typist

Microsoft power point Microsoft Excel Accounts Receivables

Switchboard Operations Customers/Client Services Commissioner of Deeds Service

References are available upon request.

Contact this candidate