Customer Service Management

Jamal A. Charles

***-** ***** *****

St. Albans, NY 11434

929-***-**** (Mobile)

718-***-**** (Home)

**************@*****.***

Education:

CUNY LaGuardia, Long Island City, NY, Sept 2013

Major; Fashion Merchandising/Business Management

Experience:

The New York Public Library, New York, NY, June 2010-Present

Senior Page

> Sorts, shelves, relocates and searches for library materials;

> Reads shelves for accuracy of order, re-shelving materials as needed;

> Provides simple directional information to patrons;

> Clears study tables and keeps furniture in order;

> Dusts or cleans materials;

> Assists in preparation of displays;

> May on occasion, perform simple clerical tasks.

Cooper - Hewitt National Design Museum - Scholar's Program, New York, NY

September 2012-Present

Internship

> Review different aspects of design, to expand ones creative thoughts;

> Create sample pieces of products, to be examined be designers;

> Invented an application, so patrons can get a visual tour of Central

Park;

> Work with Adobe Illustrator, Adobe Photoshop and Fabric Analysis, to

construct garment tech packs;

> Brainstorm new ideas for the community;

> Experiment with prototype and create models that represent our vision for

positive change in the surrounding neighborhood;

> Ascertain design challenges and propose solutions while using the latest

technologies to aid in the development of hands-on designs.

Bakers Shoe's, Downtown Brooklyn, New York

June 2011-Decemember 2012

> Executed the daily operational goals and priorities assigned by store

management

> Assisted in the training and development of peers

> Maintained merchandising and store cleanliness standards

> Participated in the processing of new shipments and help the team to keep

the receiving and back stock area clean and organized

> Provided one-on-one customer service

> Responded to customers' questions and provided information on procedures

and policies

> Handled all aspects of customer purchases

Qualifications:

Costumer-Service Skills~Work effectively with diverse groups of

people~Exteremely reliable and depeniable~Willingness to learn new

things~Ability to pay close attention to detail~Good typing skills with

experience using word processing~Excellent leadership skills~ Fast learner~

Optimistic demeanor, with roll up sleeve attitude.

Skills:

> Proficient in all aspects of Microsoft Word;

> Skillful in Adobe Photoshop, Illustrator, and Light Room

Contact this candidate