Customer Service Sales Manager

Dranette Branson

*** ***** **** ******

Centreville, IL 62207

Phone 618-***-****

***************@*****.***

OBJECTIVE: To obtain a challenging position as Customer Service

Coordinator with growth potential, increased responsibilities and

advancement opportunities, while utilizing my strong interpersonal and

cooperative skills.

CAREER PROFILE:

. Excellent organizational, analytical and interpersonal skills.

. Expert in forecasting, planning and creating new opportunities.

. Interact with patient's personal level providing exemplary customer

service.

. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Access,

Front Page and HTML

. Ability to work independently or in a team environment

. Excellent typing/data entry and 10 key skills with a high degree of

accuracy

. Advanced ability to prioritize and multi-task

. Strong leadership skills and self-motivated

. Ability to translate data to actionable recommendations/priorities

WORK EXPERIENCE:

December 2010-Present

Southern Illinois Healthcare Foundation-Program Service Representative

. Maintain participant records and timely documentation of service

utilization.

. Schedule patient's appointments and transportation.

. Prepare participant notifications and conduct follow ups to ensure

compliance with preventive health recommendations and grant

guidelines.

. Prepare program data research reports.

. Collect program data and distribute to appropriate staff.

. Coordinate service with providers, local health departments, and

community agencies.

. Maintain confidentiality of program records and all information

concerning participants.

. Handle customer concerns and complaints.

. Maintain supply inventory, place orders for office supplies and office

equipment and notify supervisor of replacement needs or orders as

appropriate.

. Trained new employees within SIHF.

August 2010-November 2010

Icon Information Consultants (UPS) - Administrative Assistant III

. Answered correspondences as directed by the Area Sales Manager (ASM).

. Compiled and produced statistical state information and federal

reports.

. Maintained office calendar to coordinate work flow and meetings.

. Maintained travel arrangements for Area Sales Manager.

. Created and modified documents such as invoices, reports, memos,

letters and financial statements using Microsoft Office Programs.

. Analyzed assigned issues, compile data, and prepare recommendations

for action by Area Sales Manager (ASM).

. Maintained and managed the physical and informational work flow of UPS

business processes between ASM and other employees.

December 2007-January 2010

Kozeny & McCubbin - Office Assistant

. Served as foreclosed property liaison.

. Processed invoices, certified receipts and recorded foreclosed

property sales.

. Prepared memos, reports, and other official legal documents.

. Responded to incoming calls averaging 150 per day.

. Maintained the flow of information between administrators and staff

members.

. All other clerical duties assigned.

April 2006-December 2007

St. Louis Public School District (Fanning Middle C.E.C) - Secretary

. Managed financial transaction of office funds, payroll and class

schedules.

. Compiled and produced statistical stat information and federal

reports.

. Maintained and managed the physical and informational work flow of

educational and business processes between school administrators and

staff members.

. Performed, displayed and ensured excellent customer service skills.

. Maintained daily logbooks for school activities.

. Ability to maintain high volumes of incoming calls and answered

correspondences as directed by Principal.

EDUCATION:

Hickey College, St. Louis, MO

B.B.M., Business Management, 2008

G.P.A 3.3

Hickey College, St. Louis, MO

A.S., Computer Applications and Programming, 2005

G.P.A 3.5

REFERENCES: Available upon requests

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