Customer Service Sales

SIDRA RIAZ

*** * **** **. *** *E Brooklyn, NY ***26

917-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS:

Bachelors of Economics and Psychology from City College of New York, May 2010. Over five years of sales, customer service, and

management experience. A team player who is attentive to detail and able to work in a fast paced environment. Comfortable in

interacting with all levels of the organization and public. Able to negotiate the problem solve quickly, accurately, and efficiently. Adept at

multitasking to achieve individual and team goals. Excellent listening skills, oral and written communications. Enjoys learning new

programs and processes. Highly proficient in Microsoft word, Excel, PowerPoint, Access, Outlook.

PROFESSIONAL EXPERIENCE

Capital One, Brooklyn, NY 02/2011-04/2013

Lead Teller

• Ensure adherence to policies and procedures and that regulatory compliance standards are met by all

staff. Complete required audits and reconciliations of consignment items and general ledger tickets.

Conduct audits of tellers, vaults, ATMs and currency dispensers.

• Accomplished sales skills and in-depth knowledge of consumer and business lending.

• Advised credit and banking solutions to affluent clients.

• Strong motivational and leadership skills; understands various phases of sales management (planning,

goal setting and sells techniques).

• Optimizing sales opportunities to walk-ins and provided banking solutions and financial opportunities.

• Deliver on branch customer service standards. Complete complex transactions and demonstrate mastery of Teller application

transactions and processing Teller operations. Own responsibility of Teller line workflow, cash management and controls and

assist other Tellers with accuracy in cash handling and balancing.

• Handle responsibilities of solving issues and respond to customer inquiries in an effective manner

• Perform the tasks of educating customers on operating channels like telephone banking and Automated Teller Machines

• Identify and refer sales opportunities to Relationship Bankers via the GAIN needs assessment.

• Perform the tasks of supporting sales activities of the bank by participating in promotional campaigns and product initiatives

• Provides daily oversight and assistance to teller staff when processing transactions and assisting customers, including any

necessary approvals/overrides, to ensure Bank policies and procedures are followed

• Work with Teller team to meet customer service expectations. Demonstrate successful referral practices. Mentor team and help

resolve customer issues. Give direction and feedback to others to increase their knowledge and performance.

• Direct on boarding of new Tellers. Conduct training sessions for staff on new policies, products and

procedures.

RNS Marketing, Kew Garden, NY 10/2008-02/2011

Junior Marketing Assistant

• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also

include travel arrangements, calendars.

• Present purchase offers to sellers for consideration, Interview clients to determine kinds of properties they are seeking, Prepare

documents such as representation contracts, purchase agreements, closing statements, deeds and leases.

• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.

• Recruit new sales representatives and provide training

• Compare a property with similar properties that have recently sold in order to determine its competitive market price, coordinate

appointments to show homes to prospective buyers, generate lists of properties that are compatible with buyer’s needs and

financial resources.

Macy’s Inc, Brooklyn, New York 08/2010 – 02/2011

Administrative Assistant

• Assist in fulfilling directives to and from executive in daily activities, perform clerical duties, schedule appointments.

• Assist in all internal and external communications including internal departments, Macy's Divisions, and vendors.

• Compile gathered information into proper formats and distribute information accordingly.

• Use Microsoft Excel, PowerPoint, and Word to prepare numerous reports, presentations and memos.

• Monitor and maintain calendar for departmental functions and set up meetings. Support entire group reporting to executive

including mail, distribution of documents, messages, booking meeting rooms, special events/activities. Keep attendance and

vacation records. Order Supplies for the group and oversee maintenance of office equipment.

Contact this candidate