Human Resources Management
Resume:
KAREN D. WILLIAMS, MBA, PHR
Collingdale, PA 19023
*********@*************.***
SUMMARY: Human Resource Professional with extensive experience in all
aspects of Human Resources Management with emphasis on:
. Development of strategic solutions and
organizational goals.
. Research, development and implementation of legal, logical
and beneficial Human Resources Policies and Procedures.
. Development and motivation of employee teams.
. Administration of Collective Bargaining Agreement including
negotiation, grievances and arbitration.
. Employee benefits and workers' compensation
programs.
. Leadership and dedication to the achievement of corporate
objectives.
EXPERIENCE:
07/13 - Present Saunders House
Director of Human Resources
09/12 - 06/13 Converge, Inc, Wayne, PA
Director of Human Resources- Saunders House
Responsibilities include management of the Human Resources
function to support 300 employees in a 180 bed nursing
facility. Maintains and enhances a productive work
environment by resolving conflicts and advising managers on
effective management and coaching techniques that embody
corporate culture and philosophy. Evaluates and implements
the performance management program, including development
of performance improvement plan procedures. Participates
in senior leadership discussions to develop department
goals, objectives, and systems. Administrates collective
bargaining agreements and represents management in union
matters including negotiations, grievances, arbitrations
and facilitation of the relationship between the union and
management. Annually reviews the compensation programs:
conducts annual salary surveys and assists management in
the development of merit salary compensation. Develops,
recommends, and implements personnel policies and
procedures and maintains the Employee Handbook. Performs
benefits administration to include claims resolution,
invoice approval, and annual re-evaluation of policies for
cost effectiveness and coverage options. Develops and
implements strategic recruitment plans to ensure selection
of highly qualified personnel. Manages and resolves any
employee relations issues involving employees at any level
which affect the work environment, productivity, morale or
general work environments. Supervises Human Resources
Coordinator/Recruiter and a Human Resources Assistant.
01/12 - 09/12 Liberty Lutheran Services, Ambler, PA
Corporate HR Director of Employee Relations and Director of
Administrative Services-LCFS
Responsible for Corporate Employee Relations for Liberty
Lutheran Services and its 7 Affiliate Agencies totaling
approximately 1100 employees. Areas of responsibility
include general employee relations, employment separations,
unemployment compensation administration, disciplinary
actions, performance evaluation management, and workers'
compensation management. Also responsible for
Administrative services such as Quality Improvement,
general office management, budget development, and contract
administration.
12/03 - 12/11 Liberty Lutheran Services; Philadelphia, PA
Director of Human Resources for Lutheran Children and
Family Service
Responsibilities include recruitment, orientation and
retention of staff. Development and implementation of
general orientation for staff. Budget development for
Human Resources Department. Development and implementation
of policy manual, which includes updated personnel
policies, salary administration, performance appraisal, and
benefit plans. Identification and administration of
employee benefits programs. Serve as a resource for
employees who may need counseling or Employee Assistance
Programs and for managers dealing with staff involved in
actual or projected disciplinary actions. Oversight and
maintenance of integrated Human Resources Information
System (HRIS). Supervision of Human Resources staff.
Participation in training and development and coordination
of agency wide meetings and staff activities. Maintenance
of records, reports and reference materials pertinent to in-
service education. Report and consult as needed with the
CEO, Regional Directors and Board HR Committee while
participating in the Central Service Leadership Team as
well as Executive and Senior Staff Teams of Liberty
Lutheran Services.
07/99 - 12/03 Home Health Corporation of America; King of Prussia,
PA
Corporate Human Resources Specialist
Responsibilities included administering and acting as a
liaison for the corporate office for employee benefit
programs including group medical insurance, Workers'
Compensation, 401k plan, short-and-long term disability
plans, and employee discounts/incentive programs.
Designed, implemented and evaluated the effectiveness of
new programs and services for employee enrichment
activities. Conducted employee training programs and
seminars and assisted in the recruitment process.
Processed and verified payroll. Served as a consultant to
branch directors and managers in the employee disciplinary
process. Conducted new employee orientation including
preparation of orientation packets and completion of new
hire paperwork, ensuring that all documentation was
completed accurately.
03/98 - 03/99 Kvaerner, Inc.; Philadelphia, PA
Human Resources Generalist
Responsibilities included providing administrative support
for the Human Resources function through processing new
hire information, salary, benefits, wage changes and
recruiting information in a timely and accurate fashion.
Also supported the Corporate V.P.- HR's need for Human
Resource Information Systems maintenance and updates as
well as employee benefits support.
02/96 - 03/98 Home Health Corporation of America; King of Prussia,
PA
Human Resources Representative
Responsibilities included coordinating all Human Resources
activities and assisting the branch office(s). Assisted
with Workers' Compensation, payroll and employee benefits.
Developed systems to promote maximum efficiency of Human
Resources activities.
08/95 - 02/96 Apria Healthcare (Formerly Abbey Home Healthcare);
Folcroft, PA
Document Review Assistant
Responsibilities included verifying branch batch receipts;
analyzing documents to ensure information meets payor
requirements so agency would be paid. Analyzed documents
to ensure company policy is followed. Verified billing
related documents are accurately prepared for data entry.
Tracked and reported errors discovered on documents on a
monthly basis.
01/92 - 08/95 Accounts Receivable Specialist
Responsibilities included insuring completion of health
insurance billing, resubmissions and traces along with
patient and physician interface. Primary and secondary
billing of private insurance companies, Medicaid and
Medicare. Assisted CSR's in qualifying new orders.
Resolved disputes and incorrect billing, and when needed,
initiated the collection process through telephone contact,
letters, etc. Prepared claims/statements; submitted
claims/statements to insurance companies, reviewed payment
denials and claim rejections; researched and resubmitted
unanswered claims/statements; and collected patient
payments.
05/91 - 01/92 Inter-Media Marketing; Springfield, PA
Assistant Manager
Responsibilities included maintaining a lasting relationship with customers
as well as keeping them up to date with new products and programs.
Produced hourly sales figures, completed TSR floor sheets and revenue
sheets. Monitored, coached and counseled outbound sales representatives.
Focused on improving sales and quality while upholding company policy.
Minimized staff turnover. Conducted employee recruitment, candidate
interviewing and termination of employees for non-performance. Provided
constant monitoring of phone calls.
EDUCATION:
12/09 Walden University
Master's of Business Administration
12/91 Widener University
Bachelor of Arts in Psychology
Certificate in Counseling
05/03 Certified Professional in Human Resources (PHR)
4/03 Villanova University
Completed Professional HR Management Certification/SHRM
Learning System
AFFILIATIONS:
Serving as the Vice Chair - Board of Directors for the
National Council for Human Resources Management (Lutheran
Services in America)
Member of the Board of Directors of YouthBuild Philadelphia Charter
School
Member of the Society for Human Resource Management's
(SHRM) local and national chapters
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