Customer Service Sales

Joseph C. Vinti

**-** **** ***** ● Maspeth, New York 11378 ● 347-***-**** ● E-Mail:

***********@*****.***

PROFESSIONAL SKILLS:

Microsoft Excel, Word, Outlook, Windows, Power Point

Web Design

More than three years of experience in customer service and sales

EMPLOYMENT HISTORY

Toll Free Sales/Customer Service, J&R Music & Computer World, Maspeth, NY

8/12-04/12

• Excellent selling approach of electronics, various music CDs, equipment,

instruments and software

• Data entry of high volume incoming customer phone orders and processing of

order changes

• Provide customers with availability and information on various products

requested that are featured on website, supply pricing and delivery information

• Responsible for preferred customers

• Able to handle diverse customers and resolve customers complaints

• Assist customers with accounts receivable

• Minor technical support

• Great ability to work effectively with others in a team-oriented environment and

provide excellent customer service

• Hard working and energetic with professional communication skills

Sales Associate, Staples, Woodside, NY 1/12-

8/12

Responsible for selling electronic merchandise and designing floor displays to

enhance merchandise and increase overall sales and profitability

Helped consumers with general promotions in store and all store products

Maintained strong product knowledge

Described merchandise and explained its use and care to customers

Sales Associate, Sears, Rego Park, NY

10/10-6/11

Provided customer service and assistance

Explained the differences in products, promoted sales of technical products

Managed cashiering activities in areas of purchasing, returns, and exchanges, and

enforced store policies

Assisted in floor moves, merchandising, and display maintenance

Cashier/Customer Service, TW Smith, Brooklyn, NY

1/10-3/10

Handled cash and credit card transactions, dealt with diverse customers

Assisted customers with refills of gas cylinders and propane tanks

Established successful working relationships internally as well as externally

Closed store and secured building

EDUCATION

Information Technology High School

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