Customer Service Representative
Resume:
AKIL N. WILLIAMS
**** **** **** ****** • BROOKLYN, NY • 11210
*************@*****.***
OBJECTIVE:
To apply my communication and analytical skills to influence organization’s productivity.
QUALIFICATIONS:
Recognized for dedicated work ethic and productivity. Abili ty to exceed at work that requires concentration, a high degree of
patience, and attention to detail. Exceptional versatili ty in working independently as well as in a group. Thrive in a deadline-
oriented environment. Accustomed to working in fast-paced environments with the ability to think quickly and successfully
h andle difficult clients.
WORK EXPERIENCE:
Administrative
Assisted with daily operations of building. E mployed spreadsheets, desktop publishing, and presentation software (using
M icrosoft Office Professional, Adobe, office style fax machines, scanners, copiers, and printers) to produce office support
materials. Established and maintained files in accordance wi th agency requirements. Performed basic t roubleshooting of
t empla tes, au toma ted systems, and software problems. Performed off ice suppor t wor k t ha t consists of many different
s teps or operat ions; ta k i ng and deliver i ng telephone messages for t he staff, and answeri ng rou t ine i nqu i r ies. Refer red
calls to t he approp r ia te staff. Processed payrol l i n a t i mely manner.
Customer Service
Worked in high volume call center where I assisted customers over the phone and/or in person according to wants and needs.
Completed t ransactions on customer’s accounts per customer’s request. Resolved issues via phone and/or e-mail, and if escalated,
contacted proper personnel. Provided callers with information on internet packages and promotions. Resolved customers’
t echnical issues over the phone and generated tickets for problems that could not be resolved over the phone. Made sales calls for
soliciting business from new customers. Up-sold services to existing customers. Maintained call logs
Education
Assumed the responsibili ty for instructing classes when teacher is absent. Assumed the responsibility of overseeing pupil’s
behavior in class, during lunch and other activi ties. Maintained appropriate records including checking test papers, recording
g rades, student assignments for homework, projects, and the necessary clerical work required to maintain student records for an
i nstructor who is absent. Followed all district and school policies, rules, and procedures. Any other duties assigned. Took over
class for the remainder of the year during Teacher’s leave of absence. Assisted students with schedule creation and maintenance.
E nsured students were in compliance with degree requirements and financial aid. Helped invent ways to help team with retention
a nd student load.
WORK HISTORY:
Richard Allen Leadership Academy • M iami, Fl • Permanent Substitute • 09/2012 – 06/2013
Department of Justice • Washington, DC • Administrative Clerk/Student Intern • 09/2009 – 09/2011
Ha r r is Teeter • Washington, DC • Fresh Foods Clerk • 01/2009 – 06/2011
University of Phoenix • Student Services Liaison • Miramar, Fl • 09/2005 – 08/2007
Precision Response Corporation • Customer Service Representative • Plantation, Fl • 04/2005 – 09/2005
EDUCATION:
Howard University Washington, DC
B achelors in Fine Arts
08/2007 – 05/2011
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