Customer Service Part Time

---MaiBlia Lee---

**** *** ****** *

Cell: 651-***-****

Oakdale, MN 55128

Email: **.*****@*******.***

CAREER OBJECTIVES

To secure a position in the competitive workforce and to utilize the

skills I've obtained from work experience meet and exceed expectations

in the workforce. Two years in providing customer service and two

years in clerical/administrative fields.

EDUCATION ACCOMPLISMENTS SKILLS

*St. Cloud State University - 15 credits

- Bilingual - Hmong (reading/writing) - Microsoft Office Proficient

- Mortgage/Deed Knowledge

- 50WPM/10,000kph - Customer Service Proficient

- Administrative Skills

PROFESSIONAL WORK EXPERIENCE

Operational Clerk - Full-time 40hpw (13.00 Hourly)

Wells Fargo Home Mortgage - Eagan, MN 05//2012-Current

. Independently process documentation through Kofax automated

system to validate mortgage documents and to image FC, WFF, and

WFHE files that include notes, mortgages, assignments, power of

attorney, title policies, and loan modification agreements.

. Independently index different documents and WFF Database to meet

company guidelines and procedures with little to no supervision

. Effectively communicate with team members to follow guidelines

and procedures to prioritize objectives to meet hourly goals

and daily goals

. Gather and collect loan assignments to check into Arrow database

system which is also used to look up thousands of loan

documentation information

. Analyze and interpret shipping instructions for

assignments/documentations and files to be shipped to remote

locations/destinations. Then using the eSO system to print out

tracking labels for files and assignment that are ready for

shipment.

. Observe and detect documentation placement for errors and run

the Use Doc Location Mover (DLM) to move assignments to

different destinations for corrections

. Daily duties also consisted of scanning and making copies of

mortgage documentation

Front Desk Receptionist and Cashier - Part time 20hpw (9.50 Hourly)

Unlimited Hair Design - Roseville, MN 10/2007-06/2008

. Provide customer service to clients and customers over the phone

to schedule their appointments and collect personal information

to secure their appointment

. Independently provided face-to-face customer service for walk-in

clients and collected service fees as a cashier with little to

no supervision

. Handle customer complaints and conflicts on a daily basis

. Other duties include stock store products, inventory, and clean

up

Cashier - Part Time 20hpw

Metro Dome Stadium - Minneapolis, MN 06/2005-10/2005 and

12/2005-09/2006

. Provide customer service to all individuals ordering

. Take cash orders from customers in exchange for beverages and

food

. Took inventory of supplies and food

***References available upon request***

Contact this candidate