Customer Service Sales
Resume:
Kristy Y. Burgess
Grover NC 28073
Home: 704-***-****
Cell: 704-***-****
Qualification Summary: Technically savvy customer service representative
offering a wealth of sales, clerical, administrative, and technical skills to a
company poised for growth and experience.
Exceptional prioritization and organizational skills. Able to balance special
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projects, telephone support, internet sales, order processing and data entry
ensuring timely completion and outstanding quality.
Experienced in special project activities, providing client and sales support
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for import, export, and domestic transactions. Talented in conducting
research, reports, analyzing and resolving customer issues and negotiating
“win-win” solutions.
Excellent interpersonal skills, well-earned reputation for fostering close
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working partnerships with high profile customers and internal staff.
Talented trainer and mentor to junior staff. Demonstrate ability to provide
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formal training support for major or minor organizational change.
Professional Experience:
Ingles Markets Kings Mountain, NC March 2013- Present
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Cashier serving customers at check out with courtesy and professional check
out. Help stock merchandise as needed.
Bright star Private Home Health Gastonia, NC August 2012-October
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2012
CNA1
Assisted with daily routines with disabled people such as cleaning, cooking,
bathing, nails, clothing, toileting, medication blood pressure, sugar test, etc.
White Oak Manor Kings Mountain, NC January 2013-February 2013
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CNA1
Assisted with daily routines with disabled people such as cleaning, cooking,
bathing, nails, clothing, toileting, blood pressure, sugar test, etc..
Kemira/Cytec Industries Charlotte, NC June 2008-August 2010
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SAP Super User / NA Toll Planner/ Customer Service Representative
Severed as a key team member for migrating data from legacy BPCS system
to SAP. Severed as a team member closing Charlotte facility to move the
office to GA during this transition. Validated data integrity and conducted
UAT testing along with training current staff the use of systems and
affiliated policies as subject matter expert. Ensured 100% data integrity and
full adherence to extracting company requirements for data outputs and
inputs. Purchased raw materials as NA Toller planner, processes purchase
orders, post inventory, created and confirmed process orders for plants and
Toller’s, scheduled production as needed for shipments along with arranging
transportation from plant and/or Toller to final end customer. Provided 24/7
technical and sales support. Tracked and reported customer complaints and
helped to resolve the issues in a timely manner. Process sales orders, support
sales staff.
Educational Background
Cleveland Community College Continuing Education 2011
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Gaston College Continuing Education 2002
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Master Planning of Resources 2002
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Conservational Spanish 2000
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APICS 1999-
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2000
Blacksburg High School Diploma 1989
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Professional Development
National Honor Society
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Honored Member of Cambridge Who’s Who
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System Experience
B2B
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BPCS
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CAD
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Docushare
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SAP
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Lexon
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Lotus 1, 2, 3
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Microsoft windows applications
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SAP
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References
Jackie Martin Blacksburg SC 864-***-****
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Nikki Vance Gaffney SC 864-***-****
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Edith Brown Blacksburg SC 864-***-****
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Nancy Long Grover NC 704-***-****
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Kelly Avazinis Blacksburg SC 864-***-****
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Tracy Dye Gastonia NC 704-***-****
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Contact this candidate