Sales Management

Derek Hayes

Consultant at Spectra Professional Services

********@***.***

Summary

Seasoned Financial services professional with over 23 years of experience in Mutual Funds, Managed

Accounts, Variable Annuity and domestic/global distribution. Proven expertise in; Transfer Agency

Management, CRM Applications, Sales Reporting Analysis, Wholesalers Compensation, Territory Management

Applications, Operations Due Diligence and Risk Management oversight, Vendor Management and Sales

Agreements. In-depth knowledge and understanding of the asset management industry operations requirements

including: systems and systems capabilities as they relate to processing, project management and

implementation, middle and back office operations, IT support, Sales Reporting support, shareholder servicing,

Regulatory/Compliance oversight, Retirement Plan/529 servicing and Mail room support. Proven track record

of partnering with senior business executives and industry professionals to build and manage leading edge/client

driven support enterprises.

Experience

Consultant at Spectra Professional Services

January 2012 - Present (1 year 9 months)

Leverage in-depth expertise and experience in operational management to provide strategic advisement to

select clients seeking business transformation and operational efficiency.

Manage client relationships, keeping an active dialogue pertaining to operational challenges, regulatory

compliance, current market opportunities, and cost initiatives in an effort to market Spectra Professional

Services’ suite of solutions.

Create presentations to discuss strategic advisement based on request for proposals from clients.

Senior Vice President of Operations/Associate AML Officer at Allianz Global Investors Distributors

LLC

January 2001 - January 2009 (8 years 1 month)

Responsible for directing a team of 26 highly motivated employees across 5 groups including 5

Vice-Presidents and 4 Managers. Groups included IT support and Sales Reporting support, Operations

Compliance, Clients Services, Retirement plan /529 Services, Mutual Fund Coordinators group and the Mail

room. Responsible for ensuring that the firm’s AML policies were consistently applied, responsible for

managing all vendors including; the Transfer Agents, Custodian, Proxy vendors, CRM and Sales solution

vendors. Main Operations contact to domestic/international affiliates.

Spearheaded the successful conversion of 3 million plus shareholders accounts from the old Transfer

Agent(PFPC) to the new Transfer Agent(BFDS).

Successfully delivered an NSCC Fund/Serv platform solution for trading the Allianz Offshore Funds domicile

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in Luxemburg.

Spearheaded the transition of the Operations department migration from Stamford CT to NYC.

Evaluated and determine the best third party systems suitable for AGID AML monitoring policy,

Market-timing prevention monitoring and Sales reporting.

Spearheaded and supervised the implementation of rule 22c-2.

Member of the Transfer Agent conversion steering committee responsible for evaluating and determining

future TA model and role.

Managed Allianz Funds Proxy solicitation efforts which resulted in the successful acquisition of the Dresdner

RCM Funds.

Partnered with marketing, legal, Sales, Transfer Agents, the NSCC and over 2000 Intermediaries to ensure

the successful rebranding of PIMCO Advisors Distributors LLC to Allianz Global Investors LLC.

Vice President of Operations at PIMCO Advisors Distributors LLC

January 1999 - January 2001 (2 years 1 month)

Managed 17 members team of motivated employees across 5 groups that included 4 Vice-Presidents and 2

Managers. Groups included IT and Sales Reporting, Finance, Clients Services, Retirement plan /529 Services,

and the Mail room. Responsibilities included the creation, implementation and development of support units

to meet the needs of Funds clients and to satisfy compliance and regulatory requirements. Responsible for all

sales agreements, 12b-1 and Revenue sharing agreements, validation of 12b-1 and Revenue sharing

payments, and adding of new funds to the TA platform. Oversaw and managed all vendor relations including

Transfer Agents, Custodian Agent proxy vendors, CRM Sales solution vendors and third party vendors, Main

Operations contact to domestic/international affiliates.

Reorganized and restructured the Operations team.

Directed and supervised the creation of PIMCO Advisors Distributors first Operations manual. Work closely

with legal and compliance to ensure that all procedures were reviewed and signoff on before implementation.

Worked closely with legal, Compliance and Human resources to develop career path, job descriptions and

titles for Operations personnel.

Designed and oversaw the development of PIMCO Advisor Distributors LLC Y2K business continuity plan.

Evaluated and replaced the sales reporting business model and system.

Identify and recovered overpayment of $3.6 million in 12b-1 fees made to a major Intermediary over a 4 year

period.

Successfully delivered NSCC Fund/Serv platform solution for Manage Account FISH Series, SD529 Plan

and PIMCO Institutional Offshore Funds domicile in Dublin.

Assistant Vice President of Operations at Saloman Brother Asset Management Inc

January 1995 - January 1999 (4 years 1 month)

Responsibilities included the creation, development and implementation of support functionalities and

procedures to meet the needs of Funds clients. Responsible for all sales agreements, 12b-1 and Revenue

sharing agreements, validation of 12b-1 and Revenue sharing payments, and adding of new funds to the TA

platform. Main Operations contact for all vendor relations including Transfer Agent, Custodian, CRM and

Sales solution vendor and Broker-dealer Back-office relationships.

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Managed and oversaw the addition of thirty new multi-class open-end mutual funds from an existing portfolio

of ten no load funds to the Custodian Agent system, Transfer Agent system and NSCC trading platform.

Managed the back-office relationship with the broker-dealer community to ensure that the funds were

accurately set-up on their internal systems.

Built the Operations infrastructure to support and service the Funds offering.

Worked closely with the sales department to create and develop reports to track sales and provide

compensation information.

Mutual Funds Operations Manager at Phoenix Investment Inc

January 1992 - January 1995 (3 years 1 month)

Managed a 10 members team responsible for providing operational and trading support to broker/dealers,

high-net worth financial advisors, 401k Plan Administrators and institutional investors.

Team leader for the internalization of Transfer Agent functions from BFDS to Phoenix Transfer Agents

Service Department

Developed dealer agreement database and standardization criteria.

Restructured the broker-dealer file reconciliation process to increase accuracy. This also resulted in a 25%

increase in trade allocation to wholesalers within the monthly compensation period.

Managed daily operations requirements as situation demands.

Mutual Funds Operations Order Room Supervisor at National Securities & Research Corp

January 1987 - January 1992 (5 years 1 month)

Manage a 7 members team responsible for providing operational and trading support to broker/dealers,

high-net worth Financial Advisors, 401k Plan Administrators and Institutional Investors.

Oversaw all trade placement and corrections

Supervised all dealer agreement arrangement and set-up

Skills & Expertise

Mutual Funds

Compliance

Risk Management

Customer Relations

Business Strategy

Strategic Planning

Negotiation

Budgeting

Microsoft Office

Excel

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Education

CUNY Medgar Evers College

1982

Presentation Brothers College

1975 - 1979

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Derek Hayes

Consultant at Spectra Professional Services

********@***.***

Contact Derek on LinkedIn

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