Manager Customer Service

Coreea McCoppin

Student Transition & Marketing Manager

**********@*****.***

Summary

I am passionate about helping individuals reach their personal and professional goals. I have over 6 years of

experience in student services, customer relations and management: I am excited about using my talents and

skills to meet my career aspirations.

Experience

Student Transition & Leasing Manager at College Pointe Apartments

November 2012 - Present (11 months)

• Plan, implement, and assess student programs and activities.

• Collaborate with campus and community partners.

• Develop programs to assist residents in their transitional needs.

• Responsible for the creation and development of all marketing materials.

• Participates in career fairs, sporting events & social activities.

•Facilitate meetings with parents, organizations, and residents.

• Train, supervise, and evaluate daily operations of Community Assistants.

Resident Director at Bowie State University

July 2010 - June 2012 (2 years)

As a Resident Director I managed an apartment complex of 465 male and female students. I supervised a staff

of 11 staff members. I served a chair on numerous committees throughout the campus and department. I was

managed judicial cases for delinquency on campus and within residence halls.

Guest Relations Representative at Holiday Inn

September 2010 - June 2011 (10 months)

Maintain the highest quality of service and standards.

Proficient in Opera Software operations.

Efficiently handle complaints and any crisis management.

Responsible for the daily room situation, daily selling rate and up selling,

Monitor room inventory, rates and available rooms for arrivals and walk-in guests.

Responsible for creating and maintaining a refreshing environment for all guests.

Responsible for accurate cash count upon arrival and departure for anticipated work shift.

Communicate with area hotels about daily rates and availability.

H1N1 Administration Coordinator at S.C. Department of Health & Environmental Control

October 2009 - April 2010 (7 months)

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Data Entry and Information spreadsheet creation.

Perform a variety of substantive including health history, files, and reports of all clients.

Spreadsheet creation of schedule of all H1N1 clinics.

Spreadsheet analysis program operations in Citrix.

Coordinate work schedules and work location for all employees.

Type a variety of Correspondence, forms, reports and statistical material in draft or final form or oral

instruction, hand written drafts, or voice recordings.

Provide guidance within schools, community centers to parents, children etc.

Consult parents, teachers and adults about the H1N1 vaccinations.

Provide direct training on Citrix and computer software packages.

Assist in preparing clinics and outreach programs for the community.

Receive personnel files to the work unit and answer phones calls and handled all inquires.

Graduate Manager at Howard University

August 2006 - August 2009 (3 years 1 month)

Direct Liaison for 530 freshmen females on the campus of Howard University.

Responsible to the Associate Director of Student Affairs for the supervision and administration of

students.

Direct Supervisor to six (6) resident advisors/ assistants.

Administration of daily operations, community development, and collaboration with various student

affairs offices.

# Administrative duties included; student contact in the areas of counseling, conflict resolution, Crisis

management, mediation, discipline, organization advising, human relations training.

Projects

F.i.R.E

April 2011 to Present

Members:Coreea McCoppin

F.i.R.E stands for Facing issues Restoring Empowerment. It is a resource website created for young males

seeking information on male dominated topics.

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Organizations

Prep10

Creator

November 2010 to Present

Prep10 consultation services was created to offer skills and training to individuals who are preparing to take

center stage. Whether it be a pageant,an audition or an interview. Prep10 will help you enhance your talents,

so you can make a lasting impression!

Please visit www.prep10.com for more information.

Honors and Awards

Fallen Hero Award

Bowie State University

April 2012

I received this Award for being an on call staff member during a tradegy on the Campus of Bowie State

University.

Courses

Masters of Education, Counseling Psychology

Howard University

LGBT Sensitivity Training, Conflict Resolution & Peer

Mediation Training. Suicide Prevention Training,

Leadership Advancement Training & DSM IV

Training. CPR & First Aid Certified -June 2010.

Skills & Expertise

Teaching

Student Recruiting

Student Engagement

Student Affairs

Counseling Psychology

Event Planning

Public Speaking

Research

Fundraising

Social Media

Customer Service

Microsoft Office

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Editing

PowerPoint

Public Relations

Community Outreach

Microsoft Word

Event Management

Microsoft Excel

Creative Writing

Press Releases

Staff Development

Staff Management

Strategic Planning

Education

Howard University

Masters of Education, Counseling Psychology, 2006 - 2009

Johnson C. Smith University - JCSU

Bachelors of Arts, Mass Communications, 2002 - 2006

Interests

Traveling, Etiquette Training, & Photography

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Coreea McCoppin

Student Transition & Marketing Manager

**********@*****.***

Contact Coreea on LinkedIn

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Contact this candidate