Customer Service Medical Assistant
Resume:
Yavone Alston Cell:862-***-****
**********@*****.*** **********@*****.***
Newark, NJ 07107
QUALIFICATIONS
Outstanding Customer Service Specialist with detailed experience supporting front office medical staff.
Outstanding communicator, known for gaining management trust to enhance and streamline critical processes
and procedures. Facilitates effective communication with regulatory agencies, current and potential providers,
clients, and internal groups. A passionate, results-oriented leader and team member with proven ability to
create solutions that conform to guidelines and regulations and improve operations.
Customer Service: Establishes client rapport, builds deep relationships, and gains client trust.
PROFESSIONAL EXPERIENCE
THOMAS FRANCIS, D.O., LLC Vauxhall, NJ 3/2012-present
Office Manager
Maintain office efficiency by overseeing the day to day duties of staff members and physician. Collaborate with
billing department to ensure that any outstanding payments are obtained.
Design,establish and implement office policies along with standard and procedures.
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Review and approve supply requisitions.
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Liaise with other agencies to get bills paid.
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Assign and monitor clerical functions.
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Recruit and train office staff.
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Provide insurance verification and billing duties including input and follow up of bills.
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Obtain patient information for the purpose of updating patient records.
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Schedule patient test, procedures and appointment for follow up procedures.
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Perform Electrocardiograms.
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RHOMUR MEDICAL, Newark, NJ 2009-2012
Medical Assistant
Assist Office Manager with daily duties of the medical office.
Insurance verification.
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Billing and posting of insurance companies payments.
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Perform Electrocardiograms.
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Escort patients to and from exam rooms.
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Record patient data, including taking vitals.
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Obtain blood specimens from peripheral sites as needed and in accordance with OSHA and universal
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precautions.
• Maintain exam room disinfections protocols.
• Schedule patient test and procedures.
• Perform other administrative duties such as typing, filing, scanning records.
NEWARK COMMUNITY HEALTH CENTER, Newark, NJ 2009
Medical Assistant/Billing Specialist/Externship
Provided support to the medical staff in the form of administrative duties.
Insurance verification.
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Billing and posting of insurance companies payments.
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Perform Electrocardiograms.
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Escort patients to and from exam rooms.
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Record patient data, including taking vitals.
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Yavone Alston Page 2 of 2
Phone: 973-***-**** **********@*****.***
Obtain blood specimens from peripheral sites as needed and in accordance with OSHA and universal
•
precautions.
• Maintain exam room disinfections protocols.
• Schedule patient test and procedures.
• Perform other administrative duties such as typing, filing, scanning records.
EDUCATION
Drake College of Business, Newark NJ 01/2009 –
8/2009
Medical Office Technology/Medical Assistant Program
• Medical Terminology
• CMA 1 & 2
• Phlebotomy
• EKG/ECG
• Keyboarding
• Medical Office Terminology
• Introduction to Windows, Medi-Soft
• Medical Billing – ICD -9, CPT Codes
COMPUTER SKILLS
Platforms / Systems: Windows 2000/XP/Vista/7, Windows Server 2000/2003/2008, Mac OSX
Software Packages: MS Office Suite, (Word, Excel, PowerPoint, Access), QuickBooks Pro
Service Type: Medicaid, Medicare, Credentialing Services, Billing Services
Contact this candidate