Customer Service Human Resources

Charlie Boatright

**** ** **** ******, **** Raton, FL 33431

561-***-**** (home) 954-***-**** (cell) *************@*****.***

MANAGEMENT PROFILE

Team Building & Leadership

Business Process Improvement

HIGHLY MOTIVATED PROFESSIONAL WITH A UNIQUE BACKGROUND THAT COMBINES LEADERSHIP, FINANCIAL, AND

CLIENT RELATIONS STRENGTHS. SUCCESSFUL EXPERIENCE MANAGING BUSINESS OPERATIONS, HUMAN RESOURCES,

AND CUSTOMER SERVICE ACTIVITIES IN A WIDE RANGE OF FIELDS.

DEDICATED LEADER AND MENTOR WITH A TALENT

FOR IDENTIFYING AND RESOLVING INTERPERSONAL AND OPERATIONAL ISSUES BEFORE THEY ESCALATE. ABLE TO

DIRECTLY INFLUENCE BUSINESS GROWTH BY BUILDING STRONG, PRODUCTIVE RELATIONSHIPS. SUPERIOR

COMMUNICATION AND “PEOPLE’ SKILLS. CORE COMPETENCIES INCLUDE:

Staff Supervision Solid Leadership Experience Relationship Development

Client Services / Support Revenue Optimization Mentoring and Coaching

Financial Expertise Operations / Administration Community Involvement

Recent Professional Experience

APPLE RETAIL STORE – Boca Raton, FL – September 2011 – May 2013

Specialist

Apple Specialists are at the heart of Apple’s reputation for extraordinary customer service.

Specialists love people. Have an encyclopedic knowledge of all things Apple. And can translate

technology-speak into everyday language. They are always ready to not just serve up information,

but also inspire the next generation of Mac, iPod, iPhone, and Apple TV fans.

NESTLER POLETTO SOTHEBY’S INTERNATIONAL REALTY 2009 – 2010

Estate Agent

Specializing in locating and presenting exceptional real estate solutions for homebuyers and

investors in Boca Raton, Delray Beach, Highland Beach, Manalapan, Gulfstream and The

Hillsboro Mile with luxury homes, country clubs, Intracoastal and oceanfront homes and

condominiums. Prepares a customized marketing plans with local, national and international

marketing.

BANK OF AMERICA/COUNTRYWIDE HOME LOANS – Sunrise, FL, 2007 – 2008

Personal Loan Consultant

Originate loans for Inbound Call Center. Consistently increased loan volume each month in a

challenging market. Funded $22 million in loans in first year. Provided World class service to

over 7.5 million of Countrywide’s Portfolio customer base. Helped maintain retention of existing

customers while providing solutions to borrower’s financial mortgage needs. Manage pipeline of

25-30 loans at one time.

HOMEBANC MORTGAGE CORPORATION – Deerfield Beach, FL, 2006-2007

Mortgage Banker

Leverage extensive leadership and financial experience to drive operational excellence and

increase revenues. Consult with clients to assess needs and present solutions. Originate loans and

consistently increase volume by building and sustaining positive relationships in-house and in the

community. Provide world class service and support to customers. Presented information on 240

loan products. Maintained records.

1 Honored with two Gold Seal Awards for achieving 100% accuracy in loan submissions.

2 Received the Loan Officer of the Month Award for October 2006.

3 Completed 460 hours Professional Sales Development 9 week course for Mortgage

Bankers.

PREMIUM CAPITAL FUNDING – Boca Raton, FL, 2005-2006

Loan Officer

Solicited, processed, and closed loans. Compiled and submitted documentation. Analyzed

eligibility and credit-worthiness. Ensured that all requirements and deadlines were met. Assisted

loan applicants through all stages of the process. Actively enforced all relevant laws and

regulations.

4 Recognized as a trusted and dependable employee and point of contact for new and

existing clients.

5 Improved the public image and community relations by representing the company in the

Chamber of Commerce and local networking groups.

CORAL RIDGE PRESBYTERIAN CHURCH – Fort Lauderdale, FL, 2004-2005

Director

Planned and implemented innovative, well-executed events as Concert Series Director. Selected

artists and led contract negotiations. Designed marketing, public relations (PR), and publicity

efforts. Managed relationships with booking agencies and orchestras. Supervised five employees.

6 Pinpointed marketing channels and led high-impact strategies that increased first-time

customers by 50%.

7 Supervised development and production of quality brochures and advertising booklets.

SKYWEST AIRLINES – San Luis Obispo, CA, 1999-2002

Supervisor, Customer Service

Scheduled, evaluated, and supervised 30 cross-functional employees. Modeled excellent

customer service and established standards for on-time service operations. Ensured compliance

with Federal, State, and organizational policies and procedures. Improved safety.

8 Enhanced customer satisfaction and retention by communicating with business clients to

identify and rapidly address concerns.

9 Provided hands-on training and support to 30 employees, and served as “go-to” person for

problem resolution.

10 Built and managed a hard working team of ticket agents, ground support crew, baggage

teams, and communications personnel.

DEVRY UNIVERSITY – Pomona, CA, 1991-1996

Program Development / Recruiter

Designed and executed results-driven recruitment program that targeted teachers and

guidance/career counselors for high school. Networked and represented the organization to

300,000+ individuals in five years; built relationships that expanded reach in the community. Led

career fairs.

CALIFORNIA POLYTECHNIC STATE UNIVERSITY – San Luis Obispo, CA, 1996-1999

Post-Graduate Student/Grad Assistant Track Coach

Pursued training to gain valuable skills in education and classroom management. Achieved

credentials in social sciences, kinesiology, and multiple subjects.

Additional Leadership Experience

Operations Officer, FOSTERS FREEZE INTERNATIONAL, INC. – San Luis Obispo, CA

Coordinated the opening of 26 new restaurant locations within 24 months. Created and facilitated

a training program for franchise owners. Directed financial management, manufacturing, and

product development to fuel profitability and continued growth. Implemented cost and inventory

controls. Resolved supplier issues.

Co-General Manager / HR and Office Manager, APPLE FARM RESTAURANT – San Luis

Obispo, CA

Managed all staffing and human resources functions to increase efficiency and productivity of

AAA 4-star operation. Evaluated current procedures and recommended improvements. Managed

$1,000,000 budget. Hired, trained, and supervised 150 employees.

Education

Masters of Divinity

Knox Theological Seminary – Fort Lauderdale, FL

Single Subject Teaching Credential - Physical Education and Social Studies

Multiple Subject Teaching Credential

California Polytechnic State University – San Luis Obispo, CA

Bachelor of Science in Business Administration

Oklahoma State University – Stillwater

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