Customer Service Manager
Resume:
Sydatrice P. Chapman 864-***-****
**** ********* *****, *** *** J Simpsonville, SC 29680
********@***.***
Professional Profile
Career Objective
Professional and education background reflect skills in Human Relations, Customer Service Skills,
and Public Services.
Professional profile includes working with the public to help promote the well being of people,
understanding their needs, being empathic and sympathic. Best quality is been a self starter, while
working with others. Also considered as a great team player and taking own other responsibilities in
order to get job done effectively.
Skills Summary
Microsoft Office Administrative duties; faxing, answering
• •
50 WPM phones, coping, scanning, etc
•
Hiring process for employees Payroll processing
• •
Medicaid/Disability screening for
•
eligibility
Professional Experience
Disability Representative
DECO, GREENVILLE, SC June 2011-Present
• Process and assist Greenville Memorial Hospital inpatients with all diability claims to Social
Security Administration.
• Communicate with Social Security Administration and Disability Determination Service for
SSI/SSDI claims that are processed for hospital inpaitents.
• Complete necessary paperwork or online forms to assist inpatiens with disability claims at
initial, reconsideration and hearing levels.
• After submission of disability claim, monitor claims at initial, reconsideration and hearing
levels.
Eligibility Representataive
DECO, GREENVILLE, SC September 2010-June 2011
• Screened and assisted inpatient to see if qualified for SC Medicaid and/or Disability.
Communicate by asking questions as they relate to State and/or Federal Benefits.
•
Monitor applicant’s Medicaid and/or Disability claims.
•
Used hospital database to input approvals and/or updated patient’s accounts.
•
Input account information into company’s database including approvals for Medicaid.
•
Sydatrice P. Chapman
3714 Grandview Drive, Apt 374 J Simpsonville, SC 29680
864-***-**** ********@***.***
Administrative Manager
Youth Advocate Program, Greenville, SC March 2007-September 2010
• Performed background/central registry checks for new hires, which includes the
Medicaid Exclusion list and the South Carolina Sex Registry list.
• Interviewed new prospects.
• Scheduled and per formed orientations for new hires.
• Processed payroll weekly.
• Assessed the South Carolina Department of Health and Human Service website to
check all client’s Medicaid eligibility.
• Clearly and consistently communicated with the public.
• Informed employees at all levels within the organization with need to know
information.
• Completed assessments for new clients, including home visits weekly or monthly.
• Marketed for the company at local job fairs.
Assistant Teacher
Greenville Co. School District, Greenville, SC December 2006-June 2007
• Monitored parent/child interactions.
• Initiated parent life skills.
• Assessed child’s learning abilities.
• Followed Lead Teacher’s instruction.
Education
Clinton High School-Clinton, SC
Diploma
May 1992
PIEMONT TECHNICAL COLLEGE– Greenwood, SC
ASSOCIATE’S DEGREE- Human Service/Public Service
May 2004
KAPLAN UNIVERSITY- ONLINE COURSE – Fort Lauderdale, FL
BACHELOR OF SCIENCE- Human Services with emphasis in Child Welfare
NOVERMBER 2011-Present
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