Customer Service Manager

G ilma Glen

647-***-****

totometapan@hotmail.com425 Rathburn Road East Unit # 153

M ississauga ON L4z 1H6

Career Goal

In search of an exciting opportunity to work as a highly motivated, Customer Service

Representative, who could rendering an exceptional Customer experience.

P rofile

Over four years ‘experience providing efficient and effective support to a Guest

Sales department.

One year’s experience ensuring every customer interaction was carried out in a

courteous and efficient manner as Guest Service Manager.

Commitment in customer service by consistently providing a world class

service.

Ability to handle difficult situations and work under pressure.

Strong in discretion and judgment to work with difficult customers.

Capable of solving customer complaints, claims and requests in an agile and

p rofessional manner.

Basic computer skills: MS office, internet, email, PowerPoint.

Excellent interpersonal skills with the ability to liaise with all levels of

management and staff while maintaining cordial relationships.

Determined to learn fast.

Language skills: Spanish, English and basic French.

Work Experience

Guest Service Manager Decameron Hotel E l Salvador

2011-2012

Implemented t racking methods to guest requests, to ensure that they

offer the highest level of performance in service. E nsured necessary

documentation for the solution and response to problems or customer

complaints

Organized weekly meetings for feedback, operational areas on outcomes and

assessments that are made through the tools to secure quality service.

Ar ranged inspections and supervision of housekeeping and room service.

Reviewed reports of reservations check in and check out feedback.

Assistant Sales Decameron Hotel E l Salvador

2007-2011

Education

Nursing (High School Diploma) Benjamín E. Valiente Institute El

Salvador 1993

Reference

Available upon request.

Contact this candidate