Customer Service Manager

Skyy Baines ***** Jamaica Avenue, Hollis, NY *****

646-***-**** *********@*****.***

Education

CUNY John Jay College of Criminal Justice

Bachelors in Criminal Justice, May 2013

• Minor in Legal Studies

Associates in Criminal Justice, May 2010

Employment History

Lane Bryant, Long Island NY March 2011 to Present

2nd Assistant Manager

• Direct assistant to the Store Manager to ensure all matters are efficiently and expeditiously resolved

• Provide excellent customer service by having comprehensive knowledge of all store products

• Resolve all customer queries and disputes, ensuring complete customer satisfaction

• Achieve weekly personnel and store-wide goals on a routine basis

• Operate the cash and attendance register

• Responsible for sales drive, increasing profit, and minimizing theft

AeroSoles, Stamford CT September 2010 to March 2011

2nd Assistant Manager

• Excelled at providing best level of customer service at checkout, especially during high volume times

• Performed opening and closing register functions

• Completed change orders and deposits according to store policies

• Performed accurate sales transactions according to the cash control policies and procedures on a regular basis

• Supported store Shrink Awareness (Anti-theft) Program by suggesting strategies to management and by

being aware of my customers

• Consistently maintained high units per transaction (UPT) and average dollar sale numbers (ADS) throughout

the day

Forever 21, Fifth Avenue, NY April 2008 to September 2010

Head Cashier

• Provided on-going training for newly hired employees

• Consistently maintained a #1 ranking in credit card applications in the district

• Promoted from sales associate to part-time sales lead in a years time

• Managed Intimate Apparel department consistently ranking # 1 in sales in the district

• Assisted store manager with visual merchandising according to monthly floor set and the needs of the

business

• Provided exceptional one-on-one customer service, routinely achieving a 40% conversion (from a walk-in to

a purchasing customer) goal daily

Skills

• Efficient in MS Office - Word, Excel, PowerPoint, and Outlook

• Strong written and verbal communication skills

• Proficient in showing initiative to complete tasks needed to achieve goals

• Able to multitask and maintain high level of customer service

• Ensure all tasks are completed correctly and in a timely manner

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