Customer Service Sales
Resume:
Adrianne L. Shanahan
***********@*********.***
Foundation: Client Relationships, Problem Solving, Consultative Selling
Significant business world experience in large and small companies with an
emphasis in customer service, sales, and/ back office operations. Strong
interpersonal skills and intuitive problem solver. Enjoys fast-paced,
challenging environments where the customer's experience is the priority.
Summary of Experience:
Sales Associate - J.Jill, Cumming, GA (2012 - 2013)
. Developed strong customer relationships to target audience, creating a
personalized experience that led to regular repeat visits and additional
purchases.
. Consistently achieved one of the highest average sales volumes through a
highly consultative sales process. Regularly exceeding objectives.
(Resigned due to relocation to Greenville)
Business Development / Lead Generation - ManpowerGroup Contact Center
Practice (2012)
. Selected for short-term project to drive lead generation to emerging Call
Center Practice.
. Conducted cold and warm sales calls to clients and internal Manpower
offices. Gained valuable insight on how Manpower operates and how to
improve customer relationships.
. Trained on program's value proposition and objectives as well as
Salesforce.com to track leads.
Receptionist - Spa Fiori, Cumming, GA (2009 - 2011)
. Greeted and checked-in clients entering the spa.
. Utilized suggestive selling skills to up-sell additional products and
services.
. Responsible for payment processing, scheduling, and client follow-up.
Office Administrator - Falcon Farms, Cumming, GA (2006 - 2008)
. Managed client interaction to build and maintain solid working
relationships leading to increased orders.
. Responsible for weekly invoicing and accounts receivable reconciliation.
Lead Teacher (1 year)/Assistant (3 years) - Church of the Hills Preschool,
Duluth, GA (2001 - 2005)
. Prepared and executed lesson plans for a class of 12 three year olds to
develop the foundation for future educational experiences.
. Focused students on working independently and in group activities to
build interpersonal skills.
. Managed a teacher's aid to assist with daily class activities and to
cover in lead teacher's absence.
Customer Relations, Assistant Manager - BellSouth Mobility, Atlanta, GA
(1991 - 1992)
Communicated directly with high-risk customers to negotiate new agreements to
prevent churn.
Recognized numerous times by management for delivering world-class customer
service.
Managed volumes of 35 - 45 calls per day that required significant tracking
and follow through.
Responsible for inventory management, including auditing and reconciliation.
Field Customer Service Manager - BellSouth Mobility, Atlanta, GA (1992 -
1996)
Supported the Atlanta Major/National Account office serving clients such as
Coca-Cola, Southern Company, and UPS. Fielded management and executive level
inquiries regarding accounts with 500+ lines. Ensured total satisfaction for
equipment, billing, and overall service.
Accompanied account representatives on client visits to provide additional
detail and explanation for complicated billing statements.
Tracked and audited account managers' sales budgets ensuring adherence to
company policy and procedure.
Member of prototype team that developed the process and procedures for
upgrading customer equipment. Project significantly reduced customer churn.
Other Prior Positions:
1. Sales and Service Associate, BellSouth Mobility, Atlanta, GA
2. Office Manager, Wells and West Investments, Atlanta, GA
3. Loan Processor, Gulf States Mortgage Company, Atlanta, GA
Education
Bachelor of Science - Education, University of Georgia, Athens, GA
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