Customer Service Air Force
Resume:
REGINA DUNGEE
*** ***** ** • Altamonte Springs, FL 32701
*******@***.***
Education and Training
University of Phoenix, Phoenix, AZ
Associate of Arts, Business Foundations
Graduation Date: August 2013
GPA: 3.76/4.0
Everest University (Formerly Orlando College)
Medical Reception
Graduation Date: April 1985
GPA: 2.7
Skills
Strong computer skills and exposure to Microsoft word, PowerPoint, Excel, Access,
Adobe Acrobat, Outlook, Internet
Basic computer hardware assembly and component/device replacement
Learns new software applications quickly
Types 56+ WPM and 10 key calculator skills
Skilled in the use of general office software, typewriters, and office machines.
Skilled in utilizing a computer system to track project status and create documents.
Ability to effectively communicate orally interfacing with a variety of officials applying
knowledge of protocol.
Financial Accounting
Ability to review and edit a variety of correspondence utilizing knowledge of proper English
syntax and composition; and formatting, and style.
Ability to handle a wide variety of tasks simultaneously for an office of multiple personnel.
Successful leader, equally effective as member of a team
Detail oriented
Highly organized
Eager to learn new skills
Professional demeanor and attentive to detail
Driven to provide excellent customer service, and able to assess complex situations and
formulate solutions
Creativity, commitment to diversity, social perceptiveness, interaction and relationship-
building skills acquired through experience through customer-service positions, and volunteer
work
Employment Experience
Dungee Properties LLC, Sparta, IL 08/2007 – 05/2012
Office Manager
Supervised small group of employees
Recorded all the information regarding the transactions and financial activities of a
business
Created letters and other documents
Answered phone calls, greeting clients, and scheduling appointments
Maintained financial records and made bank deposits
Maintained tenant records and other documents
Responsible for ordering and keeping track of supplies
Received payments from tenants
Designed and maintained company website, brochures, business cards, and logos
Created documents such letters, and invoices
Maintained verbal and written agreements with clients
Sparta School District #140, Sparta, IL 08/2005 - 05/2012
Supervisor/Kids Club Assistant
Coordinated and supervised youth and activities
Exercised behavior management strategies to maintain group order
Established and enforced rules for behavior and procedures for maintaining order among
the students for which I was responsible
Sparta News-Plaindealer, Sparta, IL
Front Office Assistant/Typesetter 01/2006-06/2009
Answered phone calls, and greeted customers
Created letters and other documents
Received and distributed mail
Prepared and edited documents
Assisted customers with Ads, and payments
Performed data entry and typesetting duties
Regina’s Home Daycare, Scott Air Force Base, IL 03/2000 - 05/2003
Owner/Operator of Military Daycare Home
Answered phone calls
Received payments from customers
Recorded all the information regarding the transactions and financial activities of a
business
Created letters and other documents
Maintained inspection reports and other confidential records
Planned activities that stimulated the growth in language, social and motor skills of
children in my care
Prepared and implemented curriculum plans
Provided children with individual attention
Maintained ongoing communication with parents regarding children’s activities, behavior,
and development.
Meal preparation, clean-up, and general upkeep of the kitchen.
Reported directly to the Director of Operations during a monthly meeting and monthly
inspections.
Maintained accurate inventory of all kitchen supplies
Maintained accurate records of all foods purchased and/or stored in a method to maintain
in good standings with the Department of Health.
Accomplishments and Activities
Awarded Family Childcare Provider of the Year, Scott Air Force Base, 2002 & 2003.
Awarded Family Child Care Runner-up Provider of the Year, Scott Air Force Base, 2001.
Developed/Maintained website for family rental business that aided customers in
identifying suitable property online.
Letters of recognition and Certificates of Achievement from Scott Air Force Base
Commanders.
Child Development Associate Credentials (CDA).
Scott Air Force Base Family Childcare Booster Club President (2002-2003).
Past NAFCC Member (National Association for Family Child Care).
Organized and participated in various Church Fundraisers and other activities.
Past PTO (Parent Teacher Organization) Secretary.
School Volunteer and room mother.
Election Judge, Randolph County, IL, 2007-2010.
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