Customer Service Sales
Resume:
NANU SOWEMIMO
**** **** **** **. *** K, Smyrna GA, 30080
********@*****.***
http://www.linkedin.com/pub/nanu-sowemimo/54/72/4ba
EDUCATION
Masters in Mass Communications 08/10
Arkansas State University-Jonesboro AR
Emphasis: Radio/Television GPA 3.3
Bachelor of Science in Business- Finance 12/06
Arkansas State University - Jonesboro AR
Emphasis: Banking GPA 3.0
AREAS OF EXPERTISE
* Microsoft Office Suite * Microsoft Project
* HTML
* SPSS * Foreign Language -
Yoruba * Multimedia Tools
* Retail Staffing Administration * QueWeb *
BrassRing
WORK EXPERIENCE
The Home Depot 08/12 to present
Retail Staffing Coordinator - Atlanta GA
Retail Staffing Analyst (Staffmark) 12/11 - 07/12
o Staffing analysis of employment requirements
o Conduct telephone interviews using behavioral based techniques
o Document interview responses/results in staffing system
o Present recommendations to hiring managers for further interview with
qualified candidates
o Provide interview packets with screening records to hiring managers
o Ensure HR standard operating procedures are followed leading to final
job placements
Restaurant Technology Services 09/10-08/11
Customer Service Technician
o Provide financial reporting assistance to restaurant establishments
o Professional interaction with extensive customer base
o Virtual training of client managers to effectively open and close
store systems accurately
o Effective troubleshooting to Improve the efficiency of POS systems
o Set defaulted hardware for RMA's (Return Merchandise Authorization)
Arkansas State University
Graduate Assistant 01/10 - 06/10
Student Assistant 7/08 - 12/09
Duck Management Inc "Braker Storage" 11/07 - 06/08
Manager
o Monitor and analyze competitor's strategic plan, company needs and
economic challenges
o Process monthly fee collections to include aggressive practices when
necessary
o Implement marketing/advertising strategies to expand company's
popularity and image
o Converted 70 percent of prospect into sales.
o Lease storage units converting prospects into sales with up-selling of
products and services
o Train and mentor new employees demonstrating leadership skills
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