Customer Service Management

M E HAKDEEP SINGH BARRHEY

**, ******** ******, *********, *** 6S6 ● 647-***-**** ●

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H OSP ITAL I TY PROFESSIONAL

Client-focused and goal driven hospitality professional with some experience in hospitality and

restaurant sectors. Demonstrated high attention to detail while completing school projects. Strong

communication and interpersonal skills to work effectively with diverse clientele.

KEY PROF IC IENC IES

• Organization & Time Management H igh Attention to

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Detail

• Team Building & Leadership Quick-Learner

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• Customer Service Computer

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P roficient

E DUCAT ION & CERT I F ICAT IONS

• Successfully completed Hospitality Management, Cambrian College 2013

• Smart Serve Certified 2013

• Diploma in Civil Engineering, India 2011

PROFESSIONAL EXPER IENCE

P IZZAV I L LE (Pa rt-Time), M ISS ISSAUGA A ugust

2012- February 2013 GUEST SERVICE ASSISTANT

Guest service

Organized dining room seating

Handled complaints and questions of customers

Introduced customers to the restaurant

Taking care of Front Office, and other departments when needed

Handled cash, and customer issues

Handle difficult situations as they arise in the evenings

AI RPORT BUK HARA RESTAURANT April 2012

– J une 2012 CO-OP PLACEMENT

Worked with Restaurant Server

Guest Service in Restaurant

Actively involved in housekeeping department

Working closely with senior Room attendant

Good knowledge about room hygiene standards

Well versed with Front office activities

Worked in assisting check-in, check-out at front desk.

Languages: Fluent in English, Punjabi and Hindi

Technological Skill: MS Office, Internet research, Database Management

References: Available on Request

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