Customer Service Medical Billing

Wanda Wagner, CPC

**** ******** ******, # ***, ********, LA 70001

504-***-**** • **********@*****.***

MEDICAL BILLING AND CODING SPECIALIST

Hard-working and productive professional with an excellent medical education and outstanding customer

service skills, seeking opportunities with a proven healthcare provider where promotions are based on

exceptional performance. Commands excellent communication skills, interfacing well with all levels of

management, co-workers and customers and builds lasting working relationships. Possesses a history of

achievement, dependability and integrity in all facets of the position. Quickly learns new duties and applies

innovative solutions to tackle difficult company issues.

• Extensive computer skills, including proficiency in: Microsoft Office, Word, Excel and PowerPoint;

MEDISOFT proprietary software.

• Solid work history, reputation as a team player and passion for helping others.

• Skilled at establishing priorities, meeting deadlines and working unsupervised.

• Possesses a superior level of attention and responsiveness in handling all projects.

EDUCATION

Ultimate Medical Academy - Tampa, FL

Medical Billing and Coding Diploma 2011

Health Sciences Associate Degree - Medical Billing and Coding 2012

Skills include: Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care

Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement

Systems, Facility Billing, Keyboarding, Word Processing and Medical Practice Management Systems.

• CPC certification #1213723.

KEY MEDICAL QUALIFICATIONS

• Coding Skills: ICD-9-CM, HCPCS, CPT and introduction to ICD-10-CM.

• Administrative Skills: Health insurance claims processing, medical office procedures including

scheduling appointments, verifying insurance, collecting co-payments, payment posting, office

management, computerized billing and coding and customer service.

• Medical Course: Medical terminology, Anatomy and Physiology and HIPAA.

• Claims Processing: Government payers, Medicare, Medicaid and Tricare, third-party payers,

UB-04, Worker’s Compensation and managed care, including: HMO, PPO and POS.

Student Name, (Cont.)

WORK HISTORY

Harrah Casinos

Plumber 2009 - Present

• Assemble pipe sections, tubing and fittings, using couplings, clamps, screws, bolts, cement, plastic

solvent, caulking, or soldering, brazing and welding equipment.

• Repair and maintain plumbing, replacing defective washers, replacing or mending broken pipes and

opening clogged drains.

Arc Mechanical Contractors, Inc

Plumber 2006 -2009

• Repaired and installed plumbing fixtures like boiler, water heaters, dishwashers, garbage disposals and sinks.

• Installed, assembled and repaired pipes and fixtures of heating and drainage systems.

Gallo Mechanical Contractor, Inc

Plumber 2005 – 2006

Maintain and repair general plumbing components to include toilets, urinals, faucets, hose bibbs, and drains.

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• Repair and replace domestic hot water heat pumps, chilled water pumps, sump pumps, and sewage pumps.

Towers Construction, LLC

Plumber 2004 – 2005

• New construction installed piping, plumbing fixtures and drainage systems.

Burger King

Cashier/Cook 1999 - 2004

• Handled daily accounting procedures, greeted customers and ensured that each received outstanding

service by providing a friendly environment.

• Quickly and accurately prepared food items to order, based on restaurant’s policies and procedures.

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