Customer Service Manager
Resume:
IRAM TIRMIZI
Etobicoke, ON. M9W 2H7
Cell: 416-***-****
Email: ************@*******.***
Highlights
• Qualified make-up artist from Canada.
• Experienced in theatrical make-up, ramp-show make-up, bridal make-up, special effects make-up, TV
and film make-up, aesthetics, handling of laser treatment machinery, nail art and application, and hair
cutting, styling and all chemical treatments.
Work Experience
2012-2013 Salon Manager, Splitends Express, Lahore, Pakistan
• Financial Management Managed the shop's daily and monthly financial operations, including:
• Creating the shop's monthly budget and P&L reports.
• Making payments for shop supplies and utilities.
• Entrepreneurship Actively promoted the Splitends Express brand by:
• Setting up cross-advertising agreements with nearby businesses.
• Organizing teams to provide specially-requested services to clients in maternity wards.
• Designing and launching extensive advertising campaigns and in-store promotions.
• Staff Management Managed all aspects of staff performance, such as:
• Conducting monthly, weekly, and daily staff meetings and setting service and retail quotas.
• Monitoring quality of service, and coordinating and synchronizing team members.
• Interviewing, hiring, and training basic salon service procedures to new staff.
• Training staff on special techniques and the latest trends in makeup, skin and hair services.
• Regularly arranging staff training programs by leading skin, hair and nail care lines such as
Dermalogica, L’Oreal Professionnal, OPI and BCL.
• Boosting worker satisfaction and performance by setting performance incentives and organizing
monthly staff parties, trips and other entertainment.
• Customer Service Delivered exceptional customer service and improved satisfaction by:
• Greeting and signing in customers at reception.
• Efficiently facilitating payments by cash or other methods, and issuing invoices at the point-of-sale.
• Maintaining complete client records, including previous and future appointments, a list of all services
provided, and details on chemical treatment ratios.
• Shop Management Supervised daily shop operations, such as:
• Monitoring inventory levels for retail products and shop supplies, and replenishing quantities as
required.
• Ordering and receiving shipments of products and supplies from vendors.
Technical Expertise Assisted customers directly by:
• Providing specialized and quality services, such as piercings, nail art, acrylic nail application, airbrush
tattoos, beauty makeup, and special effects makeup.
• Analyzing clients’ hair conditions, and recommending and/or selling the appropriate hair care products
or treatments.
• Leading makeup teams and providing personalized quality makeup on high-profile projects.
2006 Sales Representative, Sally Beauty Supply, Toronto, Canada
• Responsible for daily store operations, cash handling, and customer service.
• Provided customer make-up needs consultation services.
2005-2007 Owner, La
Naturél Salon & Aesthetics, Toronto, Canada
• Maintained daily salon operations.
• Planned salon budgets and financial projections.
• Managed detailed purchasing of supplies and equipment.
• Designed and launched extensive advertising campaign.
• Interviewed, selected, and hired salon staff.
• Trained and supervised staff in all make-up, aesthetic and hair services.
2003-2007 Freelance Make-
up Artist, Toronto, Canada
• Provided make-up and hair services to fashion shows, photo shoots and weddings.
• Offered special services, including airbrushed tattoos and special effects make-up for premieres, balls,
proms, fund-raisers, etc.
2003 Make-up Manufacturing Specialist, Cover FX, Toronto, Canada
• Chemically created foundations by mixing together different pigments.
• Prepared special make-up for burn and abuse victims.
2003-2004 Store Manager,
Evolutions Cosmetic Store, Seneca College, Toronto, Canada
• Participated in the design and opening of the store as a founding member.
• Facilitated the distribution and sales of high-end cosmetic and fragrance lines such as Almay, Cargo,
Calvin Klein, Hugo Boss, Esté Lauder, etc.
Education
2007 Special Effects Make-up -Certificate, George Brown College, Toronto, Canada
• Specialized in cuts, bruises, scars, burns, bullet wounds, black eye, skin conditions, aging, frozen look,
artificial hair, balding, bleeding, broken nose, stitches, and artificial skin.
• Expertise in character make-up, including horror, fantasy, space, comedy, and drama characters.
2006-2007 Complete
Beauticians Course -Diploma, Depilex, Lahore, Pakistan
• Studied and gained experience in Eastern style of make-up techniques, including bridal, evening and
model make-up.
• Gained detailed knowledge of skin care, facials and aesthetics.
• Received training in hair cutting, styling, and all chemical treatments.
2004 Nail Technician Program -Certificate, George Brown College, Toronto, Canada
• Received training in gel and acrylic nail application, and the design and printing of nail art.
• Acquired expertise in airbrushing.
2003-2004 Cosmetic
Techniques and Management -Diploma, Seneca College, Toronto, Canada
• Acquired proficiency in make-up, aesthetic and hair treatments and techniques.
• Gained Cosmetic and fragrance product knowledge.
• Studied marketing and product promotion techniques, retail and inventory management, and business
creation and management.
2003 Ontario Secondary School Diploma, Oakwood Collegiate Institute, Toronto, Canada
• Graduated after completion of OAC.
Interests and Achievements
• Member of the Canadian Network of Make-up Artists (CNoMA)
• Member of the Canadian Cosmetic Careers Association (CCCA)
• Composing artwork, such as still life and landscapes in various media, including water color, acrylics
and charcoals.
• Won numerous prizes in both in-school and inter-school contests.
References available upon request
Contact this candidate