Customer Service Administrative Assistant
Resume:
Karen A. DuVall
Parker, CO *****
********@*******.***
I am a client-support professional with excellent administrative and
customer service skills. Integrity and honesty are the cornerstones of my
character.
. Client-Focused ( Excellent writing & editorial
skills
. Multi-tasking ( Detail-oriented
. Office Administration ( Type 65 wpm
. Strong Organizational Skills ( Microsoft Word/Excel
PROFESSIONAL EXPERIENCE
Wage Works, Inc. Centennial, CO
Jan 2004 - Present
Customer Service
. Represent Wage Works at employee benefit fairs. Present information
about FSA/HSA/HRA accounts (tax advantage plans) to working adults
. Assist participants by solving problems and providing information to help
them understand their accounts
. Respond to large volume of inquiries from participants regarding their
tax advantage plans as well as their COBRA accounts which have very
strict and confidential government regulations
. Process claims, receipts and all forms submitted by participants
. Organize and set up many types of business meetings, including sales,
client, employee morale functions and philanthropic events
Jarvis Insurance Agency, Parker, CO
2001-2003
Customer Service
. Assisted clients with bill paying, auto/home insurance quotes, and other
general information
. Drafted business correspondence for colleagues
Integrated Medical Inc, Englewood, CO 1998-
2001
Medicare Billing Specialist (Durable Medical Equipment)
. Billed Medicare electronically for 200+ Medicare patients
. Composed large volume of correspondence to patients and secondary
insurance companies
. Tremendous amount of organization and customer service skill
MTB Project Management Professionals, Greenwood Village, CO
1997-1998
Administrative Assistant (Project and Construction Management Services)
. Edited proposals and correspondence, typically within very tight
deadlines
Additional Experience
Hughes Aircraft Co - Space and Communications Division, El Segundo, CA
Administrative Assistant to the IT Director /Programmer
Employed 14 years
. Assisted Payroll to ensure the correct government space programs were
billed. Completed other administrative duties as assigned
. Used COBOL and report writers to support program managers with budget
management
United Nations, New York City
Administrative Assistant/Bi-Lingual Clerk (French)
Employed 5 years (Press Office)
. Edited, formatted and distributed a bi- monthly newsletter in English and
French reporting on current economic/social situations facing the world.
This was sent to all UN agencies including UNICEF and FAO. Completed
other administrative tasks as assigned
. Provided administrative support during UN Conferences
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EDUCATION
Queensborough Community College, Bayside, New York City
Business Administrative course work
El Camino College, Torrance, California
Computer Science course work
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VOLUNTEER ACTIVITIES
US Air Force Academy Colorado Parents' Club
Colorado Master Gardener with Colorado State University Extension (2004
through 2011)
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