Post Job Free
Sign in

Manager Customer

Location:
Townville, SC, 29689
Posted:
October 03, 2013

Contact this candidate

Resume:

WAYNE e. telman

*** ******** ****** ( Townville, SC 29689 ( (h) 864-***-**** ( (c) 864-634-

1338

*****.******@*****.***

EXECUTIVE PROFILE

Leader in Turn-Around Solutions ( Cultivator of International

Relationships ( Strategist for Multi-Million Dollar Programs

An accomplished executive with a proven track record of developing and

implementing successful strategies. Experienced in spearheading change

management / turn-around solutions that deliver significant improvements to

profitability and customer satisfaction. A leader with strong, proven

capabilities for team building and mentoring. Rallies subordinates to

achieve business objectives cost effectively and on schedule. Excels at

building business relationships, negotiating contracts, leveraging

operational expertise, and successful program implementation.

SELECTED HIGHLIGHTS

> Revamped start up company from pure engineering to product oriented

company producing 73% of operating revenue from manufacturing.

Accomplished in one year with full EMS production capability in two

months. [Maxtena]

> Conducted market research leading to product strategies that

defined the start-up product roadmap. [Maxtena]

> Turned around multi-million dollar production program that

historically lost money; directed product design improvements for

material cost and production labor reductions. Program reversed

from loss position of $750K to profitability (PBT) rate of 25% in

one production cycle. [Scientific Atlanta]

> Secured retention of multi-million dollar DOD hardware and training

contract for customer who was in danger of being declared in breach

by the Army. [Faith Based Design]

> Using a product "building block" approach, initiated the

development of 24 new products in two years. [Gray Labs]

> Reversed Motorola customer satisfaction from 20% to best IRIDIUM

vendor in six month period. [Scientific Atlanta]

AREAS of COMPETENCE

( Strategic Partnering ( P & L / Financial Acumen ( Cross-Functional

Team Leadership

( International & Domestic Customer Relations ( Profitability Recovery

( Corporate Quality Assurance Manager

( Market Definition / Development ( International Contract Negotiations (

Revenue Growth

( Organizational Planning ( Program Management / Budgeting ( Proposal

Development

PROFESSIONAL SUMMARY

RANGE ELECTRONICS, LLC Savannah, GA

President & Chief Executive Officer July 2012 to May 2013

> Conducted market research and wrote baseline business plan.

> Defined and implemented strategic alliances within oil and gas

industry

> Created vision for three market segments spanning global maritime,

oil and gas, and asset tracking industries.

> Managed team to successful product design and beta test

installation in oil and gas market segment.

MAXTENA, INC. Bethesda, MD

Vice President & Chief Operating Officer, Vice President Business

Development March 2009 to July 2012

Member, Board of Directors

> Managed Operations, Program Management Office, and Contracts

> Defined domestic and international contract manufacturing base and

evaluation criteria, conducted evaluations and selected vendors.

> Implemented first production capabilities that within one year took

company from engineering services only to production oriented

providing 73% of revenue from operations.

> Conducted market research and wrote baseline business plan.

Strategy remains current and viable after three years.

> Generated baseline proposal format. Successfully used to obtain

business from Iridium, Google, Hughes Network Systems, Thuraya and

other customers.

TERAHOP NETWORKS, INC.

Alpharetta, GA

Sr. Director Product Operations and Corporate Quality

April 2008 to March 2009

> Provided day-to-day operations management and quality initiatives

definition.

> Defined domestic and international contract manufacturing base and

evaluation criteria, conducted evaluations and selected vendors.

> Responsible for meeting investor milestones in manufacturing and

quality organizations. Met first established milestone ahead of

schedule.

> Built operations and quality organizations "from scratch". Hired

personnel, defined goals, and implemented same.

FAITH BASED DESIGN, INC.

Townville, SC

Vice President & COO

2005 to 2007

> Provided day-to-day operations management encompassing marketing

planning and execution, recruiting technical talent, conducting

contract negotiations, generating proposals, and serving as

customer interface with international and domestic customers.

> Developed new customer base including LJT & Associates, Data Path,

Inc., SeaSpace Corporation.

> Re-directed efforts in customer's factory delivering seven

satellite tracking systems in seven months. Recognized as "best

program manager he had ever seen" by LJT VP.

> Assisted LJT customer in sale of assets and intellectual property

(IP).

> Secured retention of multi-million dollar DOD contract for prime

contractor who was in danger of being

declared in breach by the Army. Developed a satellite tracking

system operation & maintenance curriculum,

had it approved by the prime contractor and the Army, and began

field instruction in less than one month.

GRAY LABORATORIES, INC.

Atlanta, GA Senior Vice President

& General Manager 2000

to 2005

Managed day-to-day operations including purchasing, production planning,

and designing engineering activities. Responsible for financial analysis

and revenue/cash flow forecasting, preparing cost / technical proposals for

customers, and developing product/marketing plans based upon

customer/market needs. Identified and executed business strategies to

improve ROA.

> Using a "building block" approach, initiated the development of 24

new products in two years.

> Created quality system qualifying company as MIL-Q-9858 qualified

and ISO 2000 compatible.

> Developed customer base from two domestic customers to thirteen

(13) prime government contract

> Forged new business relationships (subcontract awards) with Boeing

Space Systems, Lockheed Martin Company, Spectrum Astro Inc., Ball

Aerospace, L-3 Communications, General Dynamics, ViaSat, etc.

SCIENTIFIC ATLANTA, INC. (Now ViaSat)

Atlanta, GA

Staff Program Manager

1984-2000

Directed all aspects of multi-million dollar satellite tracking ground

station programs. Led cross-functional teams including design,

engineering, manufacturing, contracts, and purchasing personnel.

Responsible for contract negotiation, proposal generation, P&L, technical

and quality compliance to contract/statement of work, delivery in

accordance with contract, and customer interface at all levels. Conducted

all internal and external design reviews.

> Designed 24/7 operations support/troubleshooting center for

worldwide support. Provided tier 1 through tier 3 support.

Created "first in company" dedicated depot support facility.

> Reversed Motorola customer satisfaction from 20% to best IRIDIUM

vendor in six month period.

> Developed and implemented "Spare and Repairs" business marketing

plan that increased revenue by $1.1 million (33%)

in less than two years.

> Received special recognition from NASA on critical space shuttle

communication support program (TDRS). Delivered system

two weeks early earning $127,500 (7.5%) incentive on $1.7

million contract. Converted directly to additional profit.

> Turned around multi-million dollar production program that

historically lost money. Directed product design

improvements for material cost reductions and production labor

reductions. Program reversed from loss position of $750K

to profitability (PBT) rate of 25% in one production cycle.

> Managed first commercial ground station program for government

licensed one meter imagery from space. Increased

contract deliverables from initial $7.7 million to $15.1 million.

Widened gross margins on program from 27% planned to 34% actual

and while funding four major IR&D efforts internal to program.

> Directed numerous R&D teams whose goals were cost reduction through

product redesign, new product development, improved

production methods/cycles, and new vendor/materials definition.

EDUCATION & PROFESSIONAL DEVELOPMENT

UNIVERSITY

Troy State University (now Troy University), Atlanta, GA ( Masters in

Business Administration (GPA 4.0 / 4.0)

University of the State of NY, Albany, NY (now Regents College) ( Bachelor

of Science, Business Administration (GPA 3.55 / 4.0)

Kennesaw College (now Kennesaw State University) ( Associate of Science,

Business Administration (GPA 3.44 / 4.0)

UNITED STATES NAVY

Nuclear Power School

Electronics Technician "B" School (Electrical Engineering)

Electronics Technician "A" School

Planned Maintenance Developers Course

Curriculum Development School

PROFESSIONAL DEVELOPMENT

Government Program Management

Core Team Leaders Course

Finance for Non-Financial Managers

Government Contracting for Engineers & Program Managers

Negotiation Skills (Dr. Chester Karras)

Productive Sales Communications (Reg McHugh Enterprises)



Contact this candidate