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Project Manager Customer Service

Location:
Atlanta, GA
Salary:
$60,000 - $67,000
Posted:
October 03, 2013

Contact this candidate

Resume:

Bianca Carter-Mallory

Employment History:

Unbounded Solutions Atlanta, GA 02/2012

- 8/2013

Financial Analyst / Executive Support Services

. Provide financial weekly analytics for direct reporting to CEO

. Bi-weekly & monthly MBO (Management BY Objective) reporting with

analysis of departmental standing

. Weekly AMEX spend audit and reconciliation

. Weekly over week analysis of Labor distribution - (Consultant v.

Internal Employees)

. Weekly report analytics : Profit and Loss, Payroll, Line of

Credit, Bank Balance & AMEX

. Auditing of weekly payroll prior to submission: verification of

consultant timesheets, PTO, bonus pay & proper

. Weekly Dashboard of Departmental Goals v. Current Standing for CEO

to use as platform for Director meetings

. Process improvement: Applied Sig Sigma principle to department to

yield a track-able and progress driven performance incentives for

the Consultant Managers, AMEX spend Legal Contract data capture

. Planning of logistics of monthly Global State of the Company

Address: US, India, & UK offices

. Prepare various PowerPoint presentations to support reporting,

company announcement

DeKalb Chamber of Commerce Decatur, GA 06/2012 -

02/2013

Administrative & Special Programs Manager

. Manage all aspect of finance/accounting, accounts payable/received

& in-kind gifts and credits

. Billing of membership for annual and special sponsorship

. Monthly reconciliation of several banking accounts including

management of several County Commissioner fundraising accounts

. Designed HR Generalist - maintain accurate files of all employees

including healthcare, performance and person items. Collect

timesheet and process payroll and manage PTO

. Manage all membership request and disburse information on renewal

and new incentive programs

. Planning of logistics for monthly luncheons and executive meetings

- act as liaison for Board of Director and committee task forces

. Maintain data base of membership, sponsorship programs and special

programs

. Contact and create analectic reports of new contractors and

programs

CCP North America Stone Mountain, GA 07/2010

- 12/2011

Project Manager / Executive Assistant

. Manage and notify offenders of copyright infringements by

submitting DMCA take down notices.

. Maintain a detailed log of offending websites and illegal

merchandise being sold on offending website.

. Notify House Counsel of violators who have not complied to second

notice to Cease and Decease with recommendation of further formal

action.

. Manage the North American office travel spend of $1.8 million; this

included but was not limited to quarter reports and review of

vendor services, spend activity and analyst of need vs. cost.

. Actively seeking new vendors for all aspects of travel and office

maintain to provide more cost-effective service at competitive

pricing.

. Complete monthly credit card expense report for travel and office

supply spend; monthly average of $46,000

Initiate and secure corporate apartments for long-term employee

transfers and/or new hires.

. Work with the finance department as the final check & balance for

outgoing and income checks.

Bianca Carter-Mallory

***********@*****.***

The Ultimate, LLC Atlanta, GA 04/2009

- 02/2010

Project Manager / Executive Assistant

. Manage & add content of private online social networking website.

Research new applicants and existing members to maximize

connectivity & validity of site. Provide daily editorial, current

event & news to website.

. Research new possible business venture to diversify company within

the video and internet sales field.

. Schedule video production calendar.

. Serve as a liaison between video clients and company from project

inception to completion; schedule and collect payments, creative

meetings, shooting schedule, post-editing, and final review and

delivery.

. Assist clients in prep for their on-camera appearance; script

writing, proof-reading, arranging coaching, hair and make-up

sessions

. Host monthly marketing/networking events to conjure new business,

acting as the face of the company.

. Complete daily administrative task: company calendar, CEO's

personal calendar, schedule travel, bank deposits, payroll, A/C &

A/P, maintain healthy email correspondence, facsimiles, answer

telephones, copies, general office maintenance, etc.

Robert Half / Office Team Atlanta, GA 10/2008 -

04/2009 & 01/2012 - 05/2012

Various Administrative Positions

. Paralegal

. Proof-reader

. Executive Assistant

Small Business Unlimited Detroit, MI 07/2006

- 09/2010

Account Manager / Research Analyst

. Prepare new client packets, power point presentations and profit

tools report geared towards marketing their business for

empowerment solutions.

. Managing and motivating a team to increase sales and ensure

efficiency.

. Managing quality levels and making key decisions about quality

control.

. Analyzing sales figures and forecasting future sales volumes to

maximize profits.

. Analyzing and interpreting trends to facilitate planning.

. Dealing with staffing issues: interviewing potential staff;

conducting appraisals and performance reviews; and providing or

organizing training and development.

. Ensuring standards for quality, customer service and health and

safety are met.

. Responding to client complaints and comments.

. Organizing special promotions and events.

. Updating staff on business performance, new initiatives and other

pertinent issues;

. Initiating changes to improve the business.

. Perform daily accounting tasks such as account payable and

receivable, billable client hours and weekly expense reports for

all accounts.

Education:

2006 - Completion scheduled for June 2014 Kaplan University

Ft. Lauderdale, FL

. Major: Legal Studies (online course)

. Currently pursuing Bachelors degree in Paralegal Studies

maintaining 3.5 GPA

2002-2006 Rochester College

Rochester, MI

. Obtain an Associates degree in Mass Communications in June 2006

***Memberships & Organization***

Kaplan University Dean's List National Notary Association

National Organization of Sports Broadcaster

REFERENCES TO BE FURNISHED UPON REQUEST

391 Ralph McGill Blvd.

Apt. E

Atlanta, GA 30312

404-***-****

***********@*****.***

Objective:

To gain employment as an Executive Assistant/Finance Manager for a well-

established company, that will allow me an opportunity to utilize my

extensive experience in financial analytics & organizational restructuring

and document drafting. As well as communicate with external

partners/clients to promote growth and company vision and visibility.

.

Proficiencies:

. MS Word

. MS Excel

. MS Power Point

. QuickBooks Enterprise & Pro

. Outlook Calendaring

. SharePoint documentation

. Finance Graphs/Charting/Projection

. Typing 62 Wpm

.

. PC & MAC Proficient

. Legal documents formation

. Superior Communication skills

. Report writer/Researcher



Contact this candidate