Customer Service High School

David Wood

*** **** *** ****** ******, FL *****

Phone: 912-***-****

Email: ******@****.***

QUALIFACTIONS

. Talent for identifying customer needs and presenting appropriate

products and services

. Productive in a high volume and high stress environment

. Ability to gain customer trust and provide with exceptional follow-up

skills which lead to customer retention and increased referral base

. Proficient in resolving escalated customer service issues

. Expert in Word, Outlook, Excel, PowerPoint, One Note, Citrix, and

various other computer programs

PROFESSIONAL EXPERIENCE

Stevens Transport, Dallas, TX

October 2012- May 2013

Professional Driver OTR

. Drive OTR all 48 continental states

. Used electronic logs

. Hauled temperature controlled freight

. Drove a Peterbilt truck with 9 speed manual transmission

. Mountain driving

The Malinowski Group, Savannah, GA

March 2011- May 2012

Personal Assistant

. Responsible for phone calls and enquiries

. Organized meetings and conferences

. Responsible for budgets and accounts for the organization

. Monitored and supervised the administrative staff

. Handled other administrative tasks as assigned

NBC Universal, Orlando, FL

March 2007-March 2011

Vacation Planner

. Ensured delivery of excellent customer service through fast and

accurate processing of orders, communication, and coordinated with

other departments to resolve inquires.

. First point of customer contact for general inquires such as pricing,

products, and scheduling.

. Ability to build and maintain business relationships with customers by

providing prompt and accurate service to promote customer loyalty.

. Assisted guest with accurate information concerning our products

. Cash handling,, Vouchers, Credit cards, Travelers checks, and

Personal Checks

. Provided guests with everything needed to have an amazing experience

. All issues were dealt with in an efficient and timely manner

Attractions Ride Operator

. Insured the safety of guests on the rides

. Assisted guests with any difficulties

. Followed procedures requiring the ride ran smoothly.

. All issues were dealt with in a timely manner

IKON Office Solutions, Orlando, FL

June 2008 - June 2009

Site Supervisor

. Ran digital color production system high volume copy machines.

. Ensured the safe operation of equipment and safety of employees

. Verified HR issues where properly handled

. Responded to email, phone calls and service calls

. Billing and Ordering

EDUCATION

Roadmaster Drivers School, Orlando, FL

September 2012

Completed 2012

. Gained a CDL class A license (FL)

West Orange High School, Winter Garden, FL

August 2002 - May 2006

Graduated 2006

. Graduated with a 3.2 GPA

. Student Council Member

. Member of student Government

. Rowing Team member

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