Customer Service Sales
Resume:
Chika Ogwu
Plainfield, NJ *7062
Cell: 908-***-****
E-Mail: *******@*****.***
Summary
Job Objective: Seeking the opportunity to secure a position as a Customer service representative with a
growing company where my years of training can be fully employed to enhance business.
Highlights
Vast experience dealing directly with the public.
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Strong planning and organizing skills.
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Possess strong communication, customer service and organizational skills, which increased
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customer satisfaction.
Ability to deal with conflict.
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Ability to interpret policies, perform analytical research and investigations.
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Ability to speak effectively before vendors and customers.
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Possess strong commitment to team environment dynamics with the ability to contribute expertise
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and follow leadership directives at appropriate times.
Flexible, able and willing to learn new things.
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Proficient in MS word, excel and power point.
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Education
December 2011 Rutgers University,
B.A. Psychology
Experience
November 2009 to current
Tony's cargo Plainfield, NJ
Customer service/ Administrative support
Answered as many as 60 calls a day from customers regarding missed shipments; employed a
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calm and professional manner to resolve concerns, and guaranteed them delivery as soon as
possible.
Researched lost orders and traced shipments.
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Checked stock availability to fill scheduled delivery.
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Responded to customer inquiry calls, quickly assessing the customers' needs and problems in
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order to deliver an ideal solution.
Balanced receipts with daily register tapes; reported weekly and monthly shipping sales totals to
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management.
July 2007 to October 2009
Community Access Unlimited Elizabeth, NJ
Overnight Support Staff
Provided assistance to developmentally challenged adults.
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Administered controlled, and over the counter medication.
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Assisted clients to achieve their IHP (Individual habilitation plan) goals.
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Communicated with patients to understand their problems and requirements.
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Supported clients in their activities such as dressing, eating, and other related activities.
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Prepared and maintained medication charts and documents.
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Gained experience working in a non-profit setting.
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September 2006 to June 2007
Home Depot Watchung, NJ
Customer service/sales
Ordered special cataloged merchandise.
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Provided product description to customers.
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Co-coordinated in crafts workshop for children that promotes self-esteem.
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Restocked out of stock products.
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Answered high volume phone calls.
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July 2005 to September 2006
Bj's Wholesale Club Watchung, NJ
Cashier
Checked out household products on the cash register.
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Restocked returned goods.
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Balanced cash register at the end of shift.
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